Job Advert
Customer Care Advisor to start on 17th August
Location: Valley Road, Birkenhead (potentially the opportunity to work some days from home once training is completed)
Contract: Fixed-Term (17th August 2026 – 31st December 2026)
Monday – Friday 9am – 5pm
Salary £24,800 per year
Overtime from October – December (including some Saturdays)
No holidays can be taken in November & December
Join the Love2shop Customer Care team during our busiest and most exciting time of year. We're looking for a customer-focused individual to support customers across phone, email, live chat and social media, helping to resolve queries, investigate issues and deliver an exceptional customer experience.
What you'll do:
Handle customer enquiries across multiple channels Resolve account, order, refund and balance queries Support customers using our website and app
Complete KYC checks and support compliance processes Respond to social media queries and feedback
Help identify ways to improve the customer journey
What we're looking for: Previous customer service experience Excellent communication and problem-solving skills Strong attention to detail Ability to work in a fast-paced environment Positive, proactive and team-oriented approach Details:
This is a fantastic opportunity to gain experience in a supportive, customer-first environment and play a key role during our peak season. Apply now and help create great customer experiences with Love2shop.
