Manage customer relationships by ensuring that the Customers’ needs and expectations are communicated promptly and clearly to the relevant areas of the business.
Implement effective project launch while liaising closely with the Sales, Quality and Manufacturing Departments to ensure that all delivery and quality implications have been assessed.
Produce and maintain clear project plans and schedules that meet the Customers’ needs to present information and progress to the Customer in a professional and clear format.
Identify any slippage or risk to schedules as soon as possible internally and develop recovery / mitigation plans.
To maintain a high morale and initiative culture, through adopting a positive approach to team working and effective communication.
Work closely with key suppliers and the procurement department to ensure supplier delivery schedules are achieved.
Ensure correct reporting of additional costs incurred to project, are identified to internal management and the Customer where appropriate
