About WonderDays
WonderDays is the UK's fastest growing experience gifting platform, helping customers create memories through thousands of unique experiences across the country.
From luxury spa days to driving experiences and family adventures, we work with hundreds of incredible partners to deliver unforgettable gifts and experiences.
As we continue to grow, we're looking for a friendly, organised and proactive Customer Service & Operations Assistant to join our team in Telford.
The Role
This is a varied role that combines customer service, fulfilment and administration. No two days are the same, and you'll play an important part in ensuring our customers receive exceptional service from purchase through to redemption.
Responsibilities
Customer Service
- Responding to customer enquiries via email, telephone and live chat.
- Assisting customers with bookings, exchanges and general queries.
- Resolving issues professionally and efficiently.
- Providing a high level of customer care at all times.
Fulfilment & Gift Voucher Processing
- Preparing, packing and dispatching customer gift voucher orders.
- Ensuring orders are processed accurately and efficiently.
Concierge & Booking Support
- Booking experiences on behalf of customers through our concierge service.
- Liaising with experience partners to secure availability.
- Assisting customers with special requests and booking requirements.
General Administration
- Supporting the wider team with 'day to day' administrative tasks.
- Assisting with projects as required.
What We're Looking For
We're looking for someone who is:
- Friendly, positive and approachable.
- Organised with strong attention to detail.
- Comfortable speaking with customers on the phone.
- Confident using email and computer systems.
- Able to multitask and manage a varied workload.
- A team player who enjoys working in a small business environment.
Previous customer service or administration experience would be beneficial but is not essential, as full training will be provided.
Why Join WonderDays?
We're a small, friendly and supportive team where everyone's contribution makes a real difference.
Benefits include:
Annual £150 WonderDays Experience Voucher
Staff discounts on experiences
Opportunity to grow with a rapidly expanding business
Friendly and supportive team environment
Interested?
If you're looking for a varied role where you can help create memorable experiences for customers while working as part of a growing local business, we'd love to hear from you.
Pay: £24,785.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Do you have at least 1 year experience in either Customer Service or Operations?
Work Location: In person
