IT Support Technician Apprentice with Hanoto Technology Ltd
Hours Per Week: Monday to Friday, 9:00am - 5:00pm
Short Description:
Hanoto Technology Ltd is looking for an IT Apprentice to join our technical support team. The role involves providing first-line IT support to business clients, troubleshooting hardware and software issues, supporting Microsoft 365, networking, cyber security, cloud services, device setup, and assisting with IT projects. The apprentice will receive mentoring and hands-on experience while completing a Level 3 IT Support Technician apprenticeship.
Full Description:
Description of Company:
Hanoto Technology Ltd is an IT services and digital solutions provider based in Barcombe, supporting businesses across Sussex with reliable technology solutions. We specialise in IT support, Microsoft 365, cloud services, cyber security, networking, hardware and software solutions, website development, digital transformation, and ongoing technology consultancy. We work with small and medium-sized businesses to improve their IT infrastructure, security, and operational efficiency through tailored solutions and professional support.
Job Description
Hanoto Technology Ltd is seeking an IT Support Technician Apprentice to join our technical support team. The apprentice will provide first-line IT support to business clients while completing a Level 3 IT Support Technician apprenticeship.
The role will involve troubleshooting hardware and software issues, supporting Microsoft 365, cloud services, networking, cyber security, device setup, user accounts, and general IT infrastructure. The apprentice will assist with client projects, equipment installations, system maintenance, and provide technical support remotely, by telephone, and on-site.
The successful candidate will receive hands-on experience, mentoring, and training from experienced IT professionals while developing technical and customer service skills for a long-term career in IT.
Essential requirement: Full, valid UK driving licence required, as travel to client sites may be required for on-site support.
Duties and Responsibilities:
Provide first-line IT support to business clients and assist with troubleshooting technical issues.
- Diagnose and resolve hardware, software, Microsoft 365, and connectivity problems.
- Set up and configure computers, user accounts, email accounts, and IT equipment.
- Support networking, cloud services, cyber security, and general IT infrastructure tasks.
- Log, update, and manage support tickets while maintaining accurate records.
- Assist with client projects, equipment installations, system updates, and on-site IT support.
- Escalate complex technical issues to senior team members when required.
- Follow company procedures relating to data protection, cyber security, and client confidentiality.
- Complete apprenticeship training, coursework, and assessments alongside workplace duties.
Requirements:
- Genuine interest in IT and technology
- Good communication and problem-solving skills
- Willingness to learn and develop technical skills
- Professional and reliable attitude
- Ability to work independently and as part of a team
- Full, valid UK driving licence essential (required for travel to client sites when needed)
Future Prospects:
- Opportunity to develop a long-term career within Hanoto Technology Ltd.
- Progression to an IT Support Technician role upon successful completion of the apprenticeship.
- Opportunities to develop skills in Microsoft 365, cyber security, networking, cloud services, and IT infrastructure.
- Increased responsibility and involvement in client projects as technical skills and experience grow.
- Ongoing professional development and training opportunities within the company.
Training Provided:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and at a storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
Skills Required:
- Basic IT knowledge and interest in technology
- Good problem-solving and troubleshooting skills
- Microsoft 365 applications (Word, Excel, Outlook, Teams)
- Basic understanding of computer hardware and software
- Good communication and customer service skills
- Ability to learn new technologies and systems
- Good organisation and attention to detail
- Ability to work independently and as part of a team
- Basic understanding of networking and cyber security principles
- Full, valid UK driving licence (essential)
Personal Qualities:
- Reliable and punctual
- Positive attitude and willingness to learn
- Good attention to detail
- Professional and customer-focused approach
- Good communication skills
- Patient and helpful when supporting users
- Ability to work well as part of a team
- Self-motivated and organised
- Able to follow instructions and manage tasks effectively
- Flexible and adaptable to changing priorities
Qualifications Required:
- GCSEs (or equivalent) including Maths and English
- GCSE Grade 4/C or above in English and Maths (or equivalent) preferred
- A genuine interest in IT and technology
- No previous professional IT experience required; willingness to learn is essential
- Any basic IT knowledge or experience with computers would be beneficial
We kindly request that applicants answer the screener questions independently, without the assistance of generative AI, to ensure your authentic voice and qualifications are represented.
IND123
Pay: £8.00 per hour
Application question(s):
- What is your postcode?
- Why do you want a career within IT Support?
- Do you hold a valid driving license?
Work Location: In person
