Job Title: Hire Desk Controller
Location: Selby Depot
Reports To: Group Transport Director
Hours: Monday to Friday, 7:00am to 5:00pm with a 30-minute unpaid lunch break. Saturday morning by rota
Purpose of the Role
The Hire Desk Controller is responsible for managing customer enquiries, coordinating equipment hires and off-hires, and ensuring an exceptional customer experience from initial enquiry through to completion of the hire.
As a key member of the depot team, you will work closely with customers, transport planners, workshop staff and depot management to maximise fleet utilisation, support revenue growth and deliver outstanding service.
Key Responsibilities
Customer Service & Sales
- Handle incoming telephone calls, emails and customer enquiries.
- Prepare and issue hire contracts.
- Convert enquiries into confirmed hires wherever possible.
- Build and maintain strong relationships with existing and prospective customers.
- Identify opportunities to promote additional products and services.
- Resolve customer queries and issues professionally and efficiently.
Hire Desk Operations
- Process hire, extension and off-hire requests accurately and promptly.
- Ensure all hire documentation is completed correctly.
- Update and maintain the hire management system.
- Monitor equipment availability and allocate plant accordingly.
- Liaise with customers regarding delivery and collection requirements.
- Ensure all contractual and compliance requirements are met.
Coordination & Planning
- Work closely with transport planners to coordinate deliveries and collections.
- Liaise with workshop and yard teams regarding machine availability and preparation.
- Communicate effectively with depots across the business to maximise fleet utilisation.
- Assist in managing fleet movements between depots when required.
Administration
- Maintain accurate customer and contract records.
- Raise purchase orders and process supplier invoices where required.
- Support depot administration activities.
- Produce reports and information as requested by management.
Commercial Awareness
- Understand depot utilisation and revenue targets.
- Support efforts to maximise hire opportunities and minimise equipment downtime.
- Promote a positive and proactive sales culture within the depot.
Skills & Experience
Essential
- Previous experience in a customer-facing administrative or coordination role.
- Strong communication and organisational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent attention to detail.
- Good IT skills, including Microsoft Office.
- Ability to work effectively as part of a team.
Desirable
- Experience within the plant hire, tool hire, construction or equipment rental sector.
- Knowledge of hire management systems such as InspHire.
- Experience coordinating transport, logistics or service operations.
Personal Attributes
- Customer focused and professional.
- Positive and proactive attitude.
- Strong problem-solving ability.
- Reliable and dependable.
- Able to remain calm under pressure.
- Keen to learn and develop within a growing business.
Job Types: Full-time, Permanent
Pay: £30,000.00-£38,000.00 per year
Application question(s):
- Do you have experience in Transport and Logistics planning
- Do you have experience working in hire desk, rental, plant hire or construction environment
- Have you previously worked in a fast paced office with high call volumes and changing priorities.
- How many years' experience do you have in plant hire desk or similar operational role?
- Do you have experience working in plant hire, construction or depot environment?
- This role is based at our Selby Depot, hours are Monday to Friday 7am to 5pm. Are you able to commit to these hours, some Saturday mornings too?
Experience:
- Plant hire desk: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
