Job Summary
We are seeking a friendly and professional Host/Hostess to join our team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a pleasant dining experience. This role requires excellent communication skills, a passion for hospitality, and the ability to manage guest services efficiently in a fast-paced environment.
Responsibilities
- Greet guests warmly upon arrival and escort them to their tables.
- Manage reservations and seating arrangements to optimise guest flow.
- Answer phone calls with proper phone etiquette, providing information about the restaurant and taking reservations.
- Assist in maintaining the cleanliness and organisation of the front-of-house area.
- Communicate effectively with kitchen and wait staff to ensure smooth service.
- Address guest inquiries and concerns promptly, ensuring high levels of customer satisfaction.
- Help with any additional tasks as required to enhance the guest experience.
Skills
- Strong communication skills, both verbal and written, to interact effectively with guests and staff.
- Previous experience in a restaurant or hotel environment is preferred but not essential.
- Excellent phone etiquette to handle inquiries professionally.
- A genuine passion for hospitality and providing outstanding guest services.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong organisational skills to manage multiple tasks efficiently.
Join us in creating memorable experiences for our guests as a valued member of our team!
Job Type: Full-time
Pay: £15.00-£18.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Application question(s):
- Have you worked as a host/hostess before?
- Only candidates with required experience will be considered.
Experience:
- Hospitality: 3 years (preferred)
Work Location: In person
