Job Overview
We are seeking a professional and customer-focused Service Advisor to join our busy service team at TJ Vickers Telford. The successful candidate will act as point of contact for service department customers, ensuring their vehicle servicing experience is smooth, efficient, and satisfactory. This role involves assessing customer needs, providing advice on vehicle maintenance and repairs, and ensuring excellent customer service throughout the process. The Service Advisor will also be responsible for upselling additional services and parts to maximise customer value while maintaining high standards of integrity and professionalism.
Pay Rate
OTE range £30,000 - £35,000 based on hourly rate and performance related bonus
Hours
Monday - Friday 8.00am - 5.00pm
Duties
- Greet customers warmly and professionally, establishing a positive rapport from the outset
- Assess customer concerns and accurately record vehicle issues and service requirements
- Provide detailed explanations of recommended repairs and maintenance options, including upselling relevant services and products
- With the use of internal computer systems prepare and produce job cards and invoices
- Prepare work orders and communicate customer needs effectively to the workshop team
- Keep customers informed about the progress of their vehicle’s service or repair
- Handle payment transactions accurately
- Ensure all documentation complies with company policies and industry regulations
- Follow up with customers post-service to ensure satisfaction and encourage repeat business
- Maintain a clean, organised reception area and ensure all customer areas reflect the company’s professional standards
Experience
- Previous experience in a customer service role within the automotive industry is preferred
- Mechanical knowledge is preferential, although full training will be provided for the successful applicant
- Strong upselling skills to promote additional services or products effectively without being pushy
- Excellent communication skills, with the ability to explain technical information clearly to customers
- Experience in payment handling and managing financial transactions accurately is desirable
- Ability to build rapport with customers and handle enquiries professionally
This role offers an engaging environment where your interpersonal skills can thrive alongside your understanding of automotive services. We value proactive individuals who are committed to delivering outstanding customer experiences while supporting our team’s success.
About TJ Vickers
TJ Vickers have been established in Shropshire since 1962, making us one of the oldest and most successful family run automotive businesses in the area. The highest level of customer service is at the heart of everything we do, which is reflected by our Independently reviewed JudgeService score of customers that would recommend us.
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Benefits:
Ability to commute/relocate:
- Telford TF2 6PL: reliably commute or plan to relocate before starting work (required)
Experience:
- car dealership: 1 year (required)
Language:
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
