OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
OVERVIEW
To assist in the effective delivery of Soft Facilities Management services, ensuring a clean, safe, and welcoming environment through the coordination of cleaning, waste, reception, catering, and other support services while maintaining compliance with health and safety requirements.
DUTIES WILL INCLUDE
- Assist with the day-to-day delivery of soft FM services, including cleaning, waste management, security, reception, catering, and mail services.
- Conduct routine workplace inspections and report any issues or service deficiencies.
- Support meeting room setup, office moves, and event arrangements.
- Liaise with contractors, suppliers, and service providers to ensure standards are maintained.
- Respond to facility-related requests and help resolve employee or customer queries.
- Monitor stock levels of consumables and place orders when required.
- Maintain accurate records, reports, and compliance documentation.
- Promote health, safety, and environmental standards within the workplace.
- Support audits and ensure service delivery meets agreed service levels and KPIs.
THE SUCCESSFUL CANDIDATE
The successful candidate will be a customer-focused and organised individual with experience in supporting workplace or facilities services. They will possess excellent communication skills, a strong awareness of health and safety requirements, and the ability to coordinate multiple tasks while maintaining high standards of service delivery. A proactive approach, attention to detail, and a commitment to creating a safe and welcoming environment are essential.
Essential Requirements
- Experience in facilities, office support, customer service, hospitality, or a similar environment.
- Good understanding of Soft FM services such as cleaning, waste management, reception, mailroom, catering, and workplace support.
- Strong communication and interpersonal skills, with the ability to interact professionally with employees, visitors, contractors, and suppliers.
- Good organisational skills and the ability to prioritise multiple tasks.
- Basic IT skills, including Microsoft Office applications and facilities management systems.
- A customer-focused approach with a commitment to delivering high service standards.
- Awareness of Health & Safety requirements and safe working practices.
- Ability to work independently as well as part of a team.
- Flexible and adaptable attitude with a willingness to support a variety of operational activities.
Desirable Requirements
- Previous experience in Facilities Management or workplace services.
- Knowledge of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- IOSH Working Safely or other Health & Safety qualification.
- Experience coordinating contractors or service providers.
- Understanding of sustainability and waste management initiatives.
Key Personal Attributes
- Reliable and dependable.
- Proactive problem-solver.
- Attention to detail.
- Professional and approachable.
- Positive attitude with a willingness to learn.
- Ability to remain calm under pressure and respond effectively to changing priorities.
We offer excellent career and development opportunities, as an organisation that's proud of its` great people - We believe in the opportunity to recognise and share success.
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
