Job Overview
At Dolphin Mobility we are seeking a dedicated and skilled Installation and Service Technicians to join our teams at Chobham Surry and West Moors Dorset . These roles involve installing, maintaining, and servicing a variety of mobility equipment stairlifts, through-floor lifts, step lifts, and associated mobility equipment to a high professional standard, ensuring excellent customer service and compliance with all safety regulations. This position offers an excellent opportunity for individuals with a strong technical background who are committed to delivering high-quality service in a professional environment.
Job Title
Installation & Service Engineer x 2
Location
- Field-Based working with the Chobham Surrey office covering London, Reading, Surrey, and surrounding areas.
- Field-Based working with the West Moors Dorset office covering the central south, Dorset, Hampshire, and Wiltshire
Key Responsibilities
Installation Duties
- Install stairlifts, through-floor lifts, and step lifts in domestic and commercial properties.
- Carry out site assessments where required.
- Ensure all installations comply with manufacturer specifications and current regulations.
- Demonstrate safe operation of equipment to customers upon completion.
- Complete installation documentation accurately.
Service & Maintenance
- Perform planned preventative maintenance visits.
- Diagnose electrical and mechanical faults efficiently.
- Carry out repairs and replacement of defective parts.
- Respond to breakdown and emergency callouts.
- Maintain accurate service records and job reports.
Customer Service
- Always provide a professional and courteous service.
- Explain work completed clearly to customers and clients.
- Promote customer confidence and satisfaction.
- Escalate unresolved issues appropriately.
Health & Safety
- Work in accordance with company health and safety procedures.
- Carry out risk assessments before commencing work.
- Ensure company vehicle, tools, and equipment are maintained safely.
- Follow all LOLER and relevant lift safety regulations.
Skills & Experience Required
Essential
- Previous engineering experience within the lift industry, mobility industry, or similar mechanical/electrical field.
- Good electrical and mechanical fault-finding skills.
- Full UK driving licence.
- Strong customer service skills.
- Ability to work independently.
- Good communication and organisational skills.
Desirable
- Experience working on stairlifts, through-floor lifts, platform lifts, passenger lifts, or related equipment.
- NVQ Level 2 or 3 in Electrical/Mechanical Engineering (or equivalent).
- Experience with manufacturers such as Stannah, TK Access, Platinum, and Handicare. Wessex and Terrys Home lifts.
- CSCS or IPAF certification.
- LOLER knowledge and experience.
Training
Full manufacturer and in-house training will be provided for the right candidate. Ongoing development and support will also be offered to expand product knowledge and technical skills.
Personal Attributes
- Reliable and punctual.
- Professional appearance and attitude.
- Problem-solving mindset.
- Flexible approach to working hours and travel.
- Ability to remain calm under pressure.
Working Hours
- Standard working hours: Monday to Friday, 40hours
- Call-out rota. (Paid extra for call rota and a call out fee paid too)
- Over time may be required
Salary & Benefits
- Competitive salary based on experience.
- Company vehicle.
- Mobile phone and tablet.
- Company uniform and PPE provided.
- Pension scheme.
- Holiday entitlement.
- Overtime opportunities.
- Manufacturer training provided.
Physical Requirements
- Ability to lift and move equipment safely.
- Comfortable working in confined spaces and domestic properties.
- Ability to work at height where required.
Compliance Requirements
- Enhanced DBS check
- Right to work in the UK
- Full compliance with company policies and procedures.
Equal Opportunities
Dolphin Mobility Ltd is committed to creating an inclusive workplace and welcomes applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
Pay: £30,000.00-£34,000.00 per year
Benefits:
Work Location: In person
