Could you be the person who keeps our Occupational Health service moving?
Do you enjoy coordinating a busy service, solving practical problems and making sure every customer receives a timely and professional response?
Can you handle sensitive information with discretion while balancing competing priorities?
Would you like your organisation and attention to detail to support the health and wellbeing of colleagues across North East Lincolnshire Council?
If so, this could be the role for you. As our Occupational Health Coordinator, you will play a key role in supporting the delivery of a proactive Occupational Health service that helps employees stay healthy, remain in work where possible and access timely support when they need it.
What will your day look like?
You will coordinate the Occupational Health referral journey from the initial request through to the issue of the final report. As a first point of contact for employees, managers, practitioners and external providers, you will provide clear information, progress enquiries and escalate more complex matters to the appropriate colleague.
Your work will include:
- Triaging new referrals against agreed protocols and directing them to the most appropriate Occupational Health clinician.
- Planning and coordinating clinics, appointments and practitioner availability so that capacity is used efficiently.
- Monitoring workflows, requesting missing information and keeping employees and managers informed throughout the referral journey.
- Maintaining accurate, secure and up-to-date clinical and administrative records, including effective use of SystmOne.
- Attending and supporting on-site clinics, raising purchase orders, processing invoices and providing general service administration.
- Building effective working relationships with internal colleagues, Occupational Health practitioners and external service providers.
- Identifying practical improvements to Occupational Health processes, systems, forms and data collection.
The role involves frequent changes of priority. You may need to resolve diary conflicts, respond to urgent referrals or reorganise activity at short notice while maintaining confidentiality, accuracy and a positive customer experience.
Who are we looking for?
We are looking for a highly organised, customer-focused coordinator who can use sound judgement within agreed procedures and remain calm when demands change. You will understand the importance of confidentiality, informed consent, data protection and accurate health records.
To succeed in this role, you will have experience of working within an Occupational Health or healthcare environment and will be confident coordinating multiple activities, appointments and competing priorities.
You will possess excellent communication, customer service and organisational skills, together with a strong understanding of confidentiality, health record management and the handling of sensitive information.
You will be confident using digital systems, including Microsoft Office applications, and capable of working independently whilst adapting to changing business needs.
You will also hold a Level 3 Health and Wellbeing qualification and a Level 2 Customer Service qualification, or be able to demonstrate equivalent knowledge, skills and experience.
Knowledge of local authority structures and governance would be advantageous. Experience of using SystmOne or a similar clinical records management system would also be beneficial.
Why join us?
This is an opportunity to take a central role in a service that supports employee health, wellbeing and attendance across the Council. You will join a collaborative Occupational Health and Wellbeing team, working closely with managers, People Partners and Health & Safety colleagues to deliver a high-quality service.
The work is predominantly undertaken in office and clinical environments. Home working may be available where operational requirements and clinic commitments allow.
In return, you will have the opportunity to help shape services that make a real difference to our workforce, contributing ideas and practical improvements within a supportive multidisciplinary environment.
For more information, please refer to the attached guidance and role profile. If you would like an informal discussion about the role, please contact Donna Roffee, Occupational Health and Wellbeing Supervisor, via [email protected].
Key Dates
Advert closing date: Thursday 10 September 2026
We aim to interview successful candidates on the afternoons of Wednesday 23 September and Thursday 24 September 2026.
We want you to have the best interview experience with us, so will provide candidates selected for interview their questions 24 hours in advance of meeting us.
Please note: This role requires a Disclosure and Barring Service (DBS) check at a level appropriate to the post. It is a contractual and essential requirement that the successful candidate is registered with the DBS Update Service. You have 30 calendar days from the "date of issue" printed on your standard or enhanced DBS certificate to register for the DBS Update Service using the certificate number.
Check out our NELC Benefits brochure attached for more information on the brilliant benefits available working at North East Lincolnshire Council!
We reserve the right to close our adverts early if we have received a significant volume of suitable applications.
We love AI and think it plays a great role in the world of work. However, for your application, we want to hear from YOU! As such, we will be testing applications to determine the use of AI, and applications that have heavily utilised the function will be scrutinised for suitability.
Do you need support?
Looking for career support? Wendy Trask from the Career Café can provide advice and guidance on job searching, completing application forms, building confidence, and accessing digital support. To speak with Wendy, call or text 07702 338542.
