Do you thrive on building partnerships that open doors to better health and wellbeing for communities who need support most?
Are you confident leading engagement, outreach and communications activity across multiple services, using data and relationships to strengthen referral pathways and reach the right people?
Would you be excited by the opportunity to shape how ICE’s lifestyle and community services are seen, understood and accessed across diverse communities nationwide?
The Role (For more information see Role Description)
We are seeking an experienced and passionate Head of Engagement whowill play a key part of ICE’s Lifestyle and Community Services senior team. Engagement is at the heart of everything we do, and this role exists to make sure it works - everywhere, and at scale.
As our Head of Engagement, you will:
- Support the Engagement Director to ensure the successful delivery of all community services and contracts across the UK, with accountability for ensuring service referral pathways are at the right volume, and the right demographic mix, in every contract area.
- Lead the team of regionally based engagement, partnership and community specialists, helping them build engagement plans that reflect both their local communities and the wider systems their service sits within to meet the needs of the contracts.
- Ensure that ICE and its services are embedded within local systems and partnerships, so that we become a genuinely connected, trusted and enduring part of the health and care landscape in every area we operate, not just a provider.
- Work closely with contract performance and data teams to be able to identify early any issues and build mitigation plans.
- Work closely with ICE Exec team to ensure service engagement, communications and service strategies are delivered, driving engagement and cohesiveness across all specialisms of the organisation, breaking down silos and building the culture of One ICE across all services and teams.
- Support the development of new business and tenders, representing the engagement specalism in bids and mobilisations or new services and programmes.
- Support internal comms and the promotion of ICE across the health domain nationally, working alongside the Engagement Director and the Marketing Team on campaign strategy and execution.
This role needs you to have the ability to travel independently where required and so you will need to be able to drive and own a car as the role involves work in various community settings.
You will also be required to travel to the Coventry office from time to time for training and team meetings.
The role will be expected to support evening and weekend events/activities, with advanced planning and notice.
A DBS is required for the role which the company will pay for.
Salary Range: £40,000 - £45,000 per annum.
Who We Are
ICE is one of the fastest growing behaviour change organisations in the UK. We bring courage, energy, and ambition to equip & enable more organisations & people to move our world forward. To grow our significance as a leading behaviour change practice. By energising organisations & people to find the clarity, courage, & commitment needed to realise their full purpose & potential.
Our Mission
We are social activists driven to unlock your power, purpose and possibility; we are for people and planet.
We Make Better Happen.
We are a purpose-driven organisation; our ethos and beliefs are important to us. As a team we hold and practice three core character traits and set around those character traits are the behaviours that matter to us as a team for our work together.
Whole Heartedness
Bring passion and energy to our work, our colleagues and ourselves.
- Be ready to work hard and give 100%
- Be your true self – bring your energy, enthusiasm, and full commitment to everything you do. Be a powerful inspiration for others.
- Recognise celebrate and share successes and celebrate and share success.
- Show you care, support your teammates when they need it and listen to them without judgement.
- Treat people with respect.
Trust
Trust and intent to do the right thing.
- Do the right thing. Ask yourself, “did I do my best today?”
- Take ownership - do what you say you are going to do. If you notice something is not right or could be done better, take responsibility to find a resolution – don’t think “that’s not my job.”
- Have courage to be honest with yourself and others about what you can and can’t do. Reach out for support if you need it.
Being Curious and Creative
Bringing our ideas to add value to what we do.
- Explore ideas that are creative, unusual, not limited or controlled by rules or assumptions to bring new ideas and solutions.
- Share ideas, challenge, experiment and be open minded.
- Be curious, ask yourself, “what is it I don’t understand about this?”
- Try something new, make bold decisions - be brave – step outside your comfort zone and don’t be afraid to make mistakes – mistakes are opportunities to learn.
- Share learnings and welcome learnings from others.
“We live by what we believe not by what we see.”
Are you right for the job?
· Self-starter who uses initiative, follows actions through to completion and drives results.
· Values clarity and targets; committed to learning and continuous improvement.
· You will be used to working towards outcome targets.
· You will live in the local area of Coventry/Warwickshire to be able to travel and work daily in the community and the office premises.
· You will own a car and be able to drive to client sites and other offices if required.
· Willingness to work occasional evenings/weekends with notice (time off in lieu as agreed).
Key elements of the day-to-day role:
Strategic Engagement, Communications & Growth
- Work with the Engagement Director to set and track referral targets — by volume and by demographic — for every contract, and put in place the plans, tools and support needed to hit them.
- Strategically support Strategic Engagement Leads and service-specific Engagement Leads to identify and reach areas of greatest need and the most deprived communities, to reduce health inequalities at national scale.
- Use data to identify where referral pathways or partner connections are weak, and broker the relationships needed to fix them.
- Work as a key member of the ICE strategy board, helping to drive engagement and cohesiveness across all specialisms of the organisation.
- Build and sustain excellent connections across every system ICE operates in, exploring opportunities to work with other partners on pieces of work aligned to ICE's mission, vision and values.
- Represent ICE at system-wide strategic meetings, commissioner forums and local partner meetings across the UK, ensuring the ICE offer is understood, valued and embedded.
- Champion the voice of local Engagement Leads at a national level, and the national ICE strategy at a local level.
- Great in-person and telephone manner, strong in-person communication skills, and confident with digital networking.
- Robust, UK-wide understanding of all aspects of ICE and the contracts it delivers.
- Line manage, coach and develop the national team of Engagement Leads, holding them to account for engagement plans and referral performance.
- Own reporting on engagement and referral statistics — numbers and demographics — across all contracts, and use it to drive decisions, not just describe them.
- Support the development of tenders and new business opportunities.
- Participate in and enforce all programmes and policies relating to ICE Healthy Lifestyles, evaluations and career development planning.
- Reinforce the ICE approach and values consistently, wherever you're working.
- Represent ICE to existing and potential clients and commissioners, building relationships from initial contact through to long-term growth and profitability.
- Work with other teams across ICE to develop promotion, planning and execution.
- You must be a car driver with access to a car and able to travel extensively across the UK.
- Deputise for the Engagement Director where required.
- Line manage and performance-manage the national Engagement Lead team, including delegated management responsibilities.
- Understand the ICE team code and act at all times within this code and the values of the organisation.
- Carry out such duties as may reasonably be requested of the role holder from time to time.
- Think outside the box, look beyond health for solutions that might help, network relentlessly, and suggest and enact improvements within and beyond your own role to make better happen — for every contract, everywhere ICE works.
Governance, Compliance & Ways of Working
- Act at all times within organisational policies, procedures and financial regulations.
· Observe and comply with Health & Safety obligations and support equal opportunities in service provision and employment practices.
· Comply with information governance (and clinical governance where applicable) and maintain high standards of professional integrity.
· Support evening/weekend events/activities as required, with appropriate planning and notice, taking time off in lieu as agreed.
· Undertake any other duties commensurate with the role and consistent with the running and development of the service.
Essential existing skills/experience:
- You will live in the West Midlands area.
- Significant experience in a senior engagement, partnerships or business development role, ideally spanning multiple contracts, sites or regions
· Proven track record of driving referral generation and hitting demographic/reach targets
· Line management and performance management of geographically dispersed teams
· Sound management of a wide range of stakeholders, including commissioners and system leaders
· Good marcomms knowledge
· Management of large data sets, including referral and demographic reporting
· Management of long-term projects and systems at scale
· Working in or with Statutory Sector partners, specifically health and social care
· Influencing others, including at a senior/system level
· Presenting to groups and individuals of all audiences
· Confident using Microsoft 365 and data/CRM systems; able to analyse and report performance and engagement activity.
· Commitment to equality, diversity and inclusion, and an understanding of barriers to access faced by different communities.
- IT literate and able to confidently use online methods of communication. You will also need to have a good eye for detail, and you will be accurate with data input and reporting.
Desirable skills/experience:
- Working in areas with health inequalities
- Promoting Healthy Lifestyles to a large range of people
- Experience mobilising or turning around underperforming contracts.
- Service delivery across a range of healthy lifestyle services including smoking, physical activity, alcohol reduction, healthy eating, early years
- Social marketing and social media platforms including any or multiple: Facebook, Twitter, LinkedIn, TikTok
Full training for all roles will be provided along with a programme of continued professional development.
Have we described you?
We can promise you an opportunity to grow, add value and progress your career in an exciting environment by bringing your strengths to our team and having fun along the way.
Don’t miss out; if you have been excited by this opportunity, then act now.
All posts will be subject to enhanced DBS clearance.
Only that shortlisted will be contacted.
Strictly No agencies!
Job Type: Full-time
Pay: £40,000.00-£45,000.00 per year
Benefits:
- Casual dress
- Company events
- Enhanced maternity leave
- Free flu jabs
- Health & wellbeing programme
- Paid volunteer time
- Sick pay
- Work from home
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Warwickshire
