Job Summary
As the Assistant Operations Manager (AOM) you support the Managing Director (MD) by deputising in their absence. Your role is to oversee the day-to-day operations to ensure we operate safely, efficiently and in a financially viable way. This is an exciting new role that will be based at our office in Ashbourne. The role is a great opportunity for someone from the PSV transport sector or someone looking for a new challenge. We are a Community Transport Company that is a registered charity but the charity also owns a company that holds a PSV operator licence. Because of this we want to ensure that the role plays a crucial part in our safe and compliant operations. We therefor will need the new AOM to hold a PSV Transport Manager CPC qualification or be willing to complete it with our support.
Our office is open Monday-Friday but our operation is 7 days a week. We take it in turns to become a duty officer as a point of contact for our driver teams. This means that on a rotational basis you will hold the duty officer phone for out of hours calls so some evening and weekend availability is required.
Core responsibilities typically include:
Daily Operational Support help in delivering the charity and business strategy.
- Ensure that rotas are completed in a timely manner with a contingency plan for absences.
- Evaluate Opportunities to grow or reduce costs.
- Communicate with other local charities and PSV operators to help identify trends and opportunities.
- Input invoices into HubDoc to ensure our suppliers are paid on time
- Review outstanding payments and follow up with the debtor
- Ensure that the office has appropriate cover to undertake all tasks
- Identify efficiency improvements
Compliance & Risk Management: Ensuring the company functions efficiently and complies with all legal and regulatory standards.
- Operational first escalation route
- Work with the vehicle coordinator the ensure that we are operating inline with our operator and vehicle licencing.
- Regularly perform driving licence checks
- Be a contract point of contact
- Conduct return to works and evaluate absence
- Coordinate facilities management
- Act as a Fire Marshal
- Manage the fleet standards through telematics ensuring that vehicles are not only mechanically safe but cosmetically in line with our company standards.
- Holiday planning to ensure that we are managing contract downtime and ensuring appropriate levels of cover.
- Help the MD create policies and procedures that reduce risk and improve efficiency
- Onboard new starters and ensure compliance to contractual and legal requirements
Stakeholder & Client Relations: Acting as the main day-to-day management route
- Proactively manage customer complaints as the first point of escalation.
- Evaluate and visit local establishments to see if we can help each other’s goals
- Engage with suppliers to strengthen our relationships
Team Leadership & Management: Setting a good example and maintaining high employee morale
- Supporting with recruitment
- Supervising staff and coaching behaviours
- Delegate workload and tasked where appropriate
- Hold team engagement sessions to update on KPI's
- Lead internal communications through colleague update communications
- Support external communications through updating stakeholders and celebrating successes through social media platforms
- Drive excellence through service, ensuring that we maintain and improve the customer experience.
Pay: £29,000.00-£35,000.00 per year
Benefits:
- Casual dress
- On-site parking
- Sick pay
Ability to commute/relocate:
- Ashbourne DE6: reliably commute or plan to relocate before starting work (required)
Application question(s):
- If you do not hold a Transport Manager CPC would you be willing to undertake the training?
Licence/Certification:
- Transport Manager CPC (preferred)
Work Location: In person
