Customer Complaints Advisor
Location: Glasgow
Hours: Monday to Friday (40 hours)
Salary: £13.45 per hour
12 months back office complaints experience is experience essential for this role.
Who we are
We offer an industry leading salary and benefits package, with an enhanced Maternity and Paternity provision, a well-developed recognition programme, and loyalty awards for tenure.
Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.
We value diversity in our business and unite our people under our shared values:
Vulnerability: We bring our true selves to work.
Curiosity: We ask questions.
Learning We seek feedback.
Courage: We call it out in the moment.
Accountability: We know it's always down to us.
Role Details
We are looking for new talent to fill our Customer Complaints Advisor roles in permanent, full-time contracts in our call centre in Glasgow.
As a Complaints Advisor you will play a crucial role in ensure customers' concerns are addressed promptly and resolved effectively. This role requires a candidate who is passionate about customer satisfaction and possesses excellent communication and problem-solving skills.
In this role you will handle customers within the following business streams:
- Assist customers via telephone and email to increase customer satisfaction. This involves delivering the highest quality of customer service to enhance the customer experience and resolve complex complaints.
- Build rapport with empathy and care.
- Resolving complex issues within time constraints and preventing complaints being escalated
- Achieve assigned key performance indicators / targets.
- Navigate between different computer systems.
Benefits
- Enhanced CSP & Maternity/Paternity Scheme
- Employee Assistance Programme – a free and confidential personal support service that is available to you 24 hours a day.
- Cycle to work scheme – Save up to 42% off a new Bike.
- Store Discounts - up to 25% off Gym Membership, up to 10 % off the cost of a holiday and much more
Requirements
- Twelve months back office complaints within a call centre.
- Ability to adapt and learn
- Communication and listening skills
- Computer literacy
- Knowledge UK energy market is desirable
Next steps
Feel ready to jump in? Click Apply Now
Job Type: Full-time
Pay: £13.45 per hour
Application question(s):
- Do you have experience within the energy sector?
- Do you have experience handling back-office complaints?
- Are you comfortable working in a target-driven environment
- Are you able to work 40 hours per week on a full-time basis?
- Are you legally authorised to work in the UK?
- Can you start 3rd September 2026?
Experience:
- Complaint handling: 1 year (required)
Work authorisation:
- United Kingdom (required)
Location:
- Glasgow, Glasgow (required)
Work Location: In person
