The Franchise Area Manager role is responsible for managing the network of franchise sites to drive the all-round performance.
Developing franchise locations is a major part of the role, ensuring that both the franchisees and their teams have the knowledge, skills, and confidence to deliver the high standards of service and brand experience that results in the profitability of the sites.
Through regular in-store and online coaching, this role helps ensure that every Puccino’s location reflects our brand values and delivers an excellent experience throughout the entire customer journey.
Responsibilities and Accountabilities
- Implement and maintain Puccino’s brand standards across all sites
- Act as the key link between Puccino’s and the Franchise network, communicating effectively and ensuring that the commercial, brand and operational standards are achieved
- Use reporting to monitor and present sales and performance data to Franchisees, adding context to the business coaching that is provided
- Develop the Franchise team capability through ongoing coaching, mentoring and performance feedback. Act as a trusted advisor.
- Conduct regular store visits to review operational standards, customer experience and commercial performance
- Encourage best practice sharing across the network to strengthen service and product consistency
- Implement and monitor quality management and compliance standards across all locations
- Present network performance metrics to the Head Office team, highlighting trends and reporting on the health of the network
Please note that responsibilities may be added or varied to respond to the needs of the business.
Skills and Experience
- Proven in-field experience across a network of sites within hospitality, retail, QSR, leisure or coffee
- Excellent communication skills with a collaborative and supportive approach
- Strong analytical, organisational, and problem-solving skills
- Understanding of the reporting and financial set up within a Franchise business, including the P+L
- High attention to detail and commitment to maintaining brand consistency
- Able to influence and motivate others to achieve high standards
- Actively seeks to improve personal and team performance
About Puccino’s
Pretending to be Italian since we started 1995, Puccino’s has provided quality coffee, drinks and food to the travelling public along with a healthy dose of irreverent humour ever since.
We have a serious big brother in the Massimo Zanetti Beverage Group (MZBG) and are part of a global coffee empire that serves 43 million cups of coffee a day. Puccino’s does like to retain a cheeky smile in all that we do and loves to be known as a fun and quirky brand, providing great service and great quality products. We’d love to have you join us.
Job Type: Full-time
Pay: £35,000.00-£40,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free or subsidised travel
- Life insurance
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Addlestone KT15 2SF
