What you’ll do
As an Operations Manager, you will provide leadership and line management of an operational engineering team, ensuring the effective delivery of services in line with customer SLAs, contractual obligations, and business priorities. You will foster a high-performing, accountable, and inclusive team culture, driving engagement, continuous improvement, and a strong focus on safety, quality, and customer outcomes.
You will empower team members to take ownership of their performance, development, and delivery. Through clear leadership and coaching, you will build a resilient and adaptable team capable of delivering in complex and fast-paced environments.
You will also work collaboratively across Programme, Service, and wider business functions, you will influence decision-making, support transformation initiatives, and ensure a joined-up approach to demand management, resourcing, and operational delivery. You will champion a culture of trust, collaboration, and continuous learning, ensuring the function evolves to meet current and future customer and business needs.
Who you are
-
Comprehensive knowledge within their primary technology field.
-
Ability to motivate people within demanding and challenging environments
-
Ability to sustain performance under pressure and prioritise key deliverables
-
Ability to adapt to different business drivers and lead a team through complex change. Includes working as part of, and to manage, cross-functional ‘virtual’ teams.
-
Excellent communication skills (written and verbal). Diplomatically assertive
Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
