JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
We are seeking a Contract Delivery Manager to support our occupier accounts within the London Region.
Schedule: Monday – Friday, 40 hours per week
Core PurposeThe Contract Delivery Manager provides comprehensive engineering support, supervises the on-site engineering team, and acts as the central point of coordination for all day-to-day activities. The role is critical for ensuring that all building services systems operate safely, efficiently, and in compliance with all relevant codes of practice.
Key ResponsibilitiesTeam & Client Management
Supervise, coordinate, and train the engineering team, providing technical support and guidance.
Develop and maintain excellent client relationships at all levels.
Maintain a close working relationship with the Account Manager.
Collaborate with the portfolio team to identify and pursue new contract opportunities and extra-to-contract works.
Operational Oversight
Allocate PPM and reactive tasks to the engineering team to ensure timely completion.
Ensure all on-site activities (PPM, reactive, breakdowns) are conducted with strict adherence to Health and Safety standards.
Oversee all activities within the buildings, preparing and approving Standard Operating Procedures (SOPs) and Permits to Work (PTW) for specialist service providers.
Inspect work quality from service providers, sign off on worksheets, and escalate recommendations.
Maintain effective shift handovers, documenting critical plant status, ongoing work, and any outstanding issues.
Site & Systems Maintenance
Operate all building systems in a competent and efficient manner, including HV operations.
Ensure a rapid and effective response to plant failures and abnormal operating conditions.
Conduct daily tours to identify and report/repair any defects.
Maintain the highest level of housekeeping in all plant areas, workshops, and stores.
Administration & Reporting
Ensure all daily record-keeping is completed accurately, including timesheets, incident reports, and logs for shift changes, holidays, and sickness.
Generate monthly reports and maintain the forward maintenance register (FMR).
Control finances by working within established budgets.
Manage the upkeep of O&M manuals and asset data.
Technical Operations & TroubleshootingExpertise is required in the operation and troubleshooting of the following systems:
Building Management Systems (BMS)
Air conditioning systems (VAV, VRV, FCU, CAV)
Air Handling Units (AHUs)
Boilers, heating systems, and CHP systems
Generators and UPS systems
AC/DC motors (single and three-phase)
Emergency lighting
High Voltage (HV) systems (training will be provided)
Required Skills & ExperienceA minimum of 10 years of experience in the Building Services industry.
C&G Pts. 1 & 2 in Electrical/Mechanical engineering or equivalent qualification.
18th Edition IEE: Wiring and Installation certification.
HV Authorised Person (AP) status is highly desirable.
Strong communication skills and the ability to manage difficult situations effectively.
Demonstrated ability to lead, motivate, and manage direct reports.
Technical competence across all building services (UPS, generators, water treatment, refrigeration, A/C, CHP).
Proficiency with CAFM systems.
Advanced IT skills.
A proactive approach to achieving the highest standards of operation.
thumb_upthumb_downcontent_copy
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
