This is a hands-on, second-in-command role at Crowne Plaza Nottingham's leisure club — you'd be the person the Club Manager trusts to keep standards, safety and service exactly right when they're not on site. It suits someone who already knows how to run a shift, not just work one: someone comfortable making calls on staffing, member issues and pool-plant checks without waiting to be told.
There's also a genuinely commercial side to the role — driving membership sales and spa revenue, not just maintaining what's already there.
Day to day, you'll:
Take full responsibility for the club's operation when the Club Manager is off site
Support rotas, staff performance and 1:1s for a small team of full and part-time Spa Therapists and Leisure Attendants
Handle member complaints and resolve issues calmly and professionally
Oversee pool water testing, chemical levels, filtration and plant-room procedures
Support poolside safety and emergency response as a qualified (or training) pool responder/lifeguard
Carry out health & safety, compliance and operational checks across the leisure environment
Work closely with the spa team on standards and guest experience across both spa and leisure — the club operates 3 treatment rooms, open Tuesday to Sunday
Help launch a new class programme
Actively drive membership sales and support growth in spa revenue and overall guest experience
Cover shifts flexibly across the rota, including early mornings and weekends, as operationally required
What you'll bring:
Reliability, flexibility and consistency — this is a role built on trust
Strong people skills with members, hotel guests and the team
A proactive approach — comfortable spotting what needs doing without being asked
Good organisation and prioritisation in a busy environment
Ideally, Pool Plant Operator qualified (or willing to work towards it)
Ideally, Pool Responder/Lifeguard qualified (or willing to train)
Some spa experience is a bonus — treatments, bookings, spa-day journeys and guest expectations — but not essential
Commercial awareness, with a genuine interest in growing membership and spa revenue
Genuine ambition to progress within the business
Desirable but not essential: First Aid qualification, alongside the pool responder and pool plant qualifications above.
Hospitality doesn't stop for weekends or holidays, and this role reflects that. The club operates 7 days a week, 365 days a year, with shifts covering early mornings (weekdays 06:30–10:00) through to later weekend cover (07:30–21:00). You'll need to be flexible to support the rota as business needs require, including weekends.
Fully funded apprenticeship programmes
Internal development programmes, designed to support you as you grow within your role
Monthly and annual team member service awards, making sure your achievements are recognised and celebrated
Crowne Plaza Nottingham sits in the heart of Nottingham city centre, close to the Theatre Royal, Royal Concert Hall and Victoria Shopping Centre, with its own adjacent multi-storey car park. The hotel has 210 rooms, 17 meeting and event spaces, two restaurants, and a leisure and spa facility with an indoor pool, sauna, steam room and gym — giving the leisure team a genuinely central role in the guest and member experience, not a peripheral one.
Exclusive discounts for you, your friends and family
Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast
Discounted stays for friends and family
50% discount when dining in our restaurants and bars
Free meals while on duty, keeping you well-fuelled
Access to high-street discounts on a range of shops, experiences and more
Up to 40% savings on a wide range of bikes, with our Cycle to Work Scheme
Generous refer-a-friend bonuses, starting at £250
Caring for your health and wellbeing, both in and outside of work
A calendar of wellness activities — from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
Healthcare Cash Plan options, from just £5 per month
Supporting your hospitality career growth
Fully funded apprenticeship programmes
Internal development programmes, designed to support you as you grow within your role
Monthly and annual team member service awards, making sure your achievements are recognised and celebrated
We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.
Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.
If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at [email protected].
Please note that employment is subject to proof of eligibility to work in the UK.
