Are you ready to lead a team producing impactful communications that shape how residents and stakeholders see our services? Do you have the drive and passion to deliver creative, clear and customer-focused messaging that protects our reputation and brings our values to life?
Cornwall Housing is an organisation that puts resident feedback at the heart of everything we do and views every insight we receive about our services as an opportunity to learn, including how we communicate, engage and connect with our residents.
We’re looking for someone with strong strategic communications experience, creative flair and confident leadership skills to join the team.
About the role
You’ll lead our Communications Team, shaping how we engage with residents, colleagues and partners while protecting and enhancing our reputation.
In this role, you will:
- Lead delivery of the Communications Strategy
- Manage media relations and press enquiries
- Oversee website, social media and publications
- Create engaging digital and print content
- Develop branding and corporate messaging
- Build strong stakeholder and community relationships
- Lead, manage and develop the Communications Team
- Ensure compliance with regulatory communication standards
Cornwall Housing is evolving to better meet the needs of the people and communities we serve. Our values of Collaboration, Honesty and Learning are central to this, helping us stay focused on doing the right things in the right way. These values guide how we work openly, take responsibility and keep improving the way we deliver our services. By bringing our teams closer to our customers and strengthening our local presence, we’re building a more responsive and supportive organisation.
If you want to make a real impact, work positively with others and help shape better outcomes for local people, this could be the perfect next step. Join us to create safe homes in strong communities for one and all!
About you
To be successful, you’ll be/have:
- Degree in communications or equivalent professional experience
- Experience leading communications strategies in B2C organisations
- Strong content creation across digital, print and social channels
- Experience managing teams, performance and engagement
- Advanced IT and presentation skills including Adobe Suite
- Ability to manage reputational risk and media responses
- Strong stakeholder engagement and influencing skills
To find out more about the role and requirements, please view the Role Profile (copy and paste this link into a new browser): www.cornwall.gov.uk/media/qbnjfkvd/000270_communicationsmanager_june26.pdf
Our offer to you
Salary: £51,679
Working Hours: 37 hours per week
Contract Type: Permanent
Base: Hybrid working - working from office, home, site and in the community as needed. Your base will be our main office in Chy Trevail, Bodmin, PL31 2FR. This role requires you to typically work from the office at least 1 day per week.
What you’ll get from us in return is:
- A challenge like no other – Cornwall is unique and so are we!
- A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
- A senior management team who will listen and support you, and encourage your ideas and creative thinking
- Support in your continuous learning and development
- Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
- And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.
To apply
It’s really easy to apply for our roles – create a candidate profile, answer the screening questions and upload a CV and covering letter/statement.
The planned closing date for applications is 9 July 2026 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early.
Interviews are planned for 21 July 2026. This will be an in-person interview at Chy Trevail, Bodmin, PL31 2FR. We are unable to provide interview expenses or relocation packages
We are a Disability Confident Committed employer and aim to interview disabled applicants who meet the essential requirements of the role. Where application numbers are high, we may invite those who best meet these requirements. We will also work with you to put reasonable adjustments in place where possible.
Contact us
If you’d like to have a discussion about the role, please feel free to contact us at [email protected] or 01872 324 329
Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!
Redeployees – Cornwall Housing, Cornwall Council and the Corserv Group are associated employers. We have reciprocal arrangements agreed for redeployment. If you are a Cornwall Housing, Cornwall Council or Corserv Group employee with redeployment status confirmed by HR (for example, confirmed at risk of redundancy or dismissal due to disability-related ill health), once you have applied please email us at [email protected] to let us know that you are applying as a redeployee.
Recruitment Agencies – we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here: https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/
INDCHL
Pay: £51,679.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay
Application question(s):
- To be successful, you’ll be/have…
- Degree in communications or equivalent professional experience
- Experience leading communications strategies in B2C organisations
- Strong content creation across digital, print and social channels
- Experience managing teams, performance and engagement
- Advanced IT and presentation skills including Adobe Suite
- Ability to manage reputational risk and media responses
- Strong stakeholder engagement and influencing skills
Please explain how you meet the criteria above, using relevant examples, and demonstrate your interest in this role and Cornwall Housing. This will form part of the shortlisting process.
- We are a Disability Confident Committed employer and aim to interview disabled applicants who demonstrate that they meet the essential requirements of the role. Where application numbers are high, we may need to invite those who best meet these requirements. We will also work with you to put reasonable adjustments in place where possible. Do you consider yourself eligible for consideration under the Disability Confident scheme? If yes, please let us know any specific requirements needed to enable your participation and/or attendance during the selection process (including if you are unable to evacuate a building unaided, for example during a fire emergency):
Licence/Certification:
- CURRENT travel method to Bodmin PL31 2FR for an interview (required)
- CURRENT way to commute regularly to Bodmin PL31 2FR (required)
- Do you have experience leading B2C comms strategies (required)
- Do you have a valid experience managing comms teams (required)
- Do you have a valid experience managing media relations (required)
- Do you have a valid degree in comms or equivalent experience (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
