Overall Purpose
As a Corporate Receptionist, you will be permanently based on the reception desk covering the overall front of house function.
As a receptionist you represent St James' clients. We provide our customers and clients with a high level of customer service and professionalism. To go the extra mile to keep our customers and clients happy.
Duties and Responsibilities
The below listed task/responsibilities are not exhaustive:
- To take full ownership of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary.
- Ensuring that all functions are carried out in accordance with stipulated protocols and procedures.
- Being a presentable and professional first point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide.
- Being responsible for the meeting and greeting of all guests and visitors to the building and providing them with exceptional service.
- Signing in guests and visitors according to security procedures and processes and directing them to the relevant floors.
- To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
- To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
- Manage difficult calls and/or distressed callers’ in a calm and professional manner.
- Where appropriate, reporting of accidents or incidents.
- To be “in post” ready to greet at allocated time.
Skills
- Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
- Excellent customer service skills.
- Strong efficiency and motivation.
- Outgoing and “can do“ attitude.
- Innovation and creativity.
