· Excellent communication and organisational skills.
· Deliver high quality customer service and always maintain a high standard of customer management.
· Enthusiastic, self-motivated, proactive, and ambitious with a good eye for detail and accuracy.
· Fulfil all reasonable requests from guests, to ensure their comfort, satisfaction, and safety.
· Undertake responsibility for reception, checking guests in and out, taking reservations and dealing with all telephone enquiries.
· Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
· Ensures all guest feedback are taken, answering all guest requests on OTA websites etc…
· Always adhere to all company policies and procedures and licensing laws.
· Conduct Health and Safety Checks and maintain a good status awareness of all hotel areas.
· Have an excellent command of the English language, both verbal and written.
· Must be flexible and able to work different shift patterns each week. Shifts begin at 7am, 3pm and 11pm. Ready to work in the night shift.
· Must have a minimum of 1 years’ experience as a hotel receptionist.
Job Type: Full-time
Pay: £12.71 per hour
Experience:
- Hotel experience: 1 year (preferred)
Work Location: In person
