the Job description:
Job description
Cloud9 Fulfilment Ltd
Do you love helping customers? Are you passionate about providing exceptional service and finding solutions?
Are you excited about the idea of joining a growing business?
If you are saying yes to these questions, the Customer Service role with us might be perfect for you.
We are on a mission to nurture and help e-commerce businesses grow. Guided by our vision to revolutionise eCommerce order fulfilment by empowering our partners and fuelling growth, we are committed to making a meaningful impact in the logistics industry.
We work with businesses across industries such as fashion, beauty, food, and more, helping them by picking, packing and shipping their orders to delight their customers.
To learn more about us, visit our website at www.cloud9fulfilment.co.uk.
What will you be doing
Respond to customer queries and resolve issues promptly within SLA guidelines. Provide accurate information regarding our services. Build strong relationships with customers by empathising with their needs and seeking the best solutions. Maintain exceptional communication, both verbal and written, with colleagues and customers. Coordinate the returns process, adhering to company policies while keeping customers informed and satisfied. Collaborate with the warehouse team. Tackle unique customer requests with a flexible and problem-solving approach. Work cross-functionally to ensure customer needs are met.
What we are looking for
Desired previous experience in a customer service role within the logistics sector.
Strong written and verbal communication skills.
Ability to manage time effectively, stay organised, and remain calm under pressure.
Strong knowledge of tools like courier platforms is a plus.
Empathy – You genuinely care and can put yourself in the customer’s shoes.
Reliability – Consistent performance, excellent punctuality, and dependable work ethic.
Teamwork – Ability to collaborate effectively and contribute to a supportive workplace.
Problem-solving – A keen eye for details and an innovative approach to challenges.
Enthusiasm – Passion for your work and a commitment to creating positive customer experiences.
Hours
Full-time 40 hours per week
Job Types: Full-time, Permanent
Pay: £24,420.00-£30,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
Application question(s):
- What most excites you about our company?
- Have you been on our website?
- What is the most impactful information we should not miss about you?
Work Location: In person
