To provide compassionate, person-centred support to individuals living in supported accommodation. The role involves helping people maintain their independence, exercise choice and control, develop daily living skills, and participate fully in their community.
Support must be delivered with dignity and respect and in accordance with each person’s support plan, risk assessments, preferences and agreed outcomes.
Key Responsibilities
- Provide individualised support based on each person’s needs, abilities, goals and preferences.
- Encourage individuals to make informed choices and take an active role in decisions about their lives.
- Support people with everyday activities, including cooking, cleaning, shopping, budgeting and maintaining their homes.
- Provide personal care sensitively and respectfully where this is included in the person’s support plan.
- Support individuals to attend appointments, education, employment, social activities and community events.
- Assist with medication in accordance with organisational procedures, agreed support plans and relevant training.
- Promote independence by supporting individuals to develop and maintain practical and social skills.
- Build positive, professional relationships while maintaining appropriate boundaries.
- Recognise and respond appropriately to changes in an individual’s health, behaviour or emotional wellbeing.
- Follow support plans, positive behaviour support strategies, risk assessments and healthcare guidance.
- Maintain accurate, clear and confidential records, including daily notes, incident reports and medication documentation.
- Communicate effectively with individuals, relatives, colleagues, healthcare professionals and other agencies.
- Safeguard individuals from abuse, neglect, exploitation and avoidable harm, reporting concerns immediately.
- Respond calmly and appropriately to emergencies, incidents and challenging situations.
- Promote equality, inclusion, privacy, dignity and respect at all times.
- Follow health and safety, infection control, confidentiality and data-protection requirements.
- Attend staff meetings, supervision sessions and mandatory training.
- Work flexibly as part of a rota, which may include evenings, weekends, bank holidays, sleep-in shifts or waking nights.
- Carry out other reasonable duties consistent with the responsibilities of the role.
Person SpecificationEssential
- A caring, patient and respectful approach.
- A genuine commitment to supporting people to live independently.
- Good verbal and written communication skills.
- The ability to listen and communicate in ways suited to each individual.
- Reliability, honesty and emotional resilience.
- The ability to work independently and as part of a team.
- Good judgement and the ability to follow procedures.
- The ability to maintain confidentiality and professional boundaries.
- Willingness to complete required training and develop relevant skills.
- Flexibility to work according to the needs of the service.
- A commitment to safeguarding, equality, diversity and inclusion.
Desirable
- Previous experience in supported living, social care, healthcare or a similar setting.
- A relevant qualification in health and social care.
- Experience supporting people with learning disabilities, autism, mental health needs, physical disabilities or other support needs.
- Experience providing personal care or supporting medication.
- Knowledge of person-centred practice, safeguarding and positive risk-taking.
- A full driving licence and access to a suitable vehicle where required by the service.
Additional Requirements
The successful candidate will be required to complete appropriate pre-employment checks, including references, proof of the right to work and a satisfactory enhanced DBS check where applicable.
This job description outlines the principal responsibilities of the role. Duties may be reviewed and amended to reflect the changing needs of the individuals supported and the service.
Hawthorn and Rose is committed to safeguarding and promoting the welfare of the people it supports. We are also committed to equality of opportunity and welcome applications from candidates of all backgrounds.
Pay: £12.71-£19.00 per hour
Work Location: In person
