Are you committed to delivering excellent customer service while helping to create a safe, welcoming and well-managed environment? Do you enjoy combining front-of-house, administrative and security responsibilities in a role where no two days are the same?
As a Campus Experience and Security Officer (Day), you will be a visible and approachable presence across campus, providing a professional concierge-style service to students, staff, visitors and contractors. You will be the first point of contact for enquiries, delivering reception operations, visitor management, ID card and pass issuance, access control and a range of administrative processes.
You will also help maintain a safe and secure campus through regular patrols, monitoring security systems, responding to incidents and supporting emergency procedures. Working as part of a collaborative team, you will play an important role in delivering a positive, inclusive and welcoming experience for everyone who uses our facilities.
This is an excellent opportunity to develop skills across customer service, security operations, safeguarding, emergency response, access control and campus support.
About You
You will bring:
- Demonstrable experience in a customer-facing security, safety or front-of-house role.
- Proven ability to deliver excellent customer service in a busy environment.
- Experience responding to incidents and following established procedures.
- Strong communication and interpersonal skills, with the ability to engage positively with a diverse range of people.
- Confidence using IT systems, including Microsoft Office applications and electronic security systems.
- The ability to remain calm and work effectively under pressure.
- Strong attention to detail and the ability to maintain accurate records.
- A commitment to equality, diversity, inclusion and safeguarding.
- A current SIA Door Supervisor and CCTV licence, or the willingness to obtain and maintain the required licence.
Why Apply?
This is an opportunity to join a professional team that plays a vital role in supporting the campus community. You will work in a varied and rewarding role where you can make a visible difference every day, helping to ensure a safe, secure and positive experience for students, staff and visitors.
If you are looking for a role that combines customer service, problem-solving and security responsibilities in a supportive team environment, we would welcome your application.
Contract:
This is a 39 hours annulaised contract, working on a 4-on 4-off shift pattern. The shift is 08:00-20:00
Appointment / confirmation in the role will be subjects of completion of SIA licence training, including DBS check.
Interviews will be held on 15th September.
Salary and benefits:
Starting salary £38,115.81 rising to £41,717.77 per annum, including 7.5% allowance. Birkbeck offers a competitive salary and pension scheme, paid leave, and some of the most generous benefits in the HE sector, all while being located right in the heart of Central London.
Enquiries
If you would like to know more about the role, please contact Kelvyn Pearce (www.momentumsecurity.co.uk) at [email protected]
Please apply here: Momentum Recruitment | Campus Experience and Security Officer (Days) – 4 on, 4 off permanent day shifts (08:00-20:00)
Momentum Security Recruitment have been selected to manage this recruitment campaign.
We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding a bronze Athena SWAN award and operating Disability Confident & Mindful Employer schemes.
