Full Job Description
Telesales Agent
Leeds
About the Role
Our company provides essential services to our customers. Having experienced significant growth over recent years, we are now expanding our sales team and are looking for a motivated and confident Telesales Agent to join us.
This is an excellent opportunity for someone who enjoys speaking with people, is motivated by achieving targets, and thrives in a fast-paced, customer-focused environment.
As a Telesales Agent, you will be responsible for contacting potential and existing customers, understanding their needs, promoting our services, and successfully converting enquiries into sales over the telephone. You will play an important role in delivering an excellent customer experience while working within company procedures and FCA regulations.
Key Duties and Responsibilities
- Make outbound calls to new and existing customers who have recently enquired through a variety of marketing channels.
- Identify customer needs and provide appropriate information about our services.
- Achieve individual and departmental sales conversion targets.
- Deliver a consistently high standard of customer service throughout every interaction.
- Conduct sales calls in line with company processes, procedures, and FCA regulatory requirements.
- Ensure all customer information and interactions are recorded accurately.
- Recognise and respond appropriately to customers who may be vulnerable, demonstrating empathy, patience, and sensitivity.
- Work towards agreed KPIs relating to productivity, quality, compliance, and customer service.
- Maintain a professional telephone manner and represent the company positively at all times.
Key Skills and Experience
Communication
- Professional and confident telephone manner.
- Excellent listening and communication skills.
- Ability to understand and respond effectively to customer questions.
- Strong customer service skills, with a genuine commitment to providing a positive customer experience.
- Ability to communicate sensitively and appropriately with vulnerable customers.
Productivity & Results
- Target-driven and motivated by achieving and exceeding KPIs.
- Able to work effectively in a fast-paced environment.
- Self-motivated, organised, and able to manage workload effectively.
- Resilient and able to remain positive when dealing with challenging situations.
Accuracy & Compliance
- Excellent attention to detail and accuracy.
- Ability to record customer information clearly and accurately.
- Comfortable working with detailed processes and procedures.
- Strong understanding of the importance of compliance and following regulatory requirements.
IT Skills
- Good general computer literacy.
- Working knowledge of Microsoft Office.
- Ability to learn and confidently use company systems and software.
Customer Champion
- Always act in a way that puts the customer experience at the heart of your work.
- Build positive relationships with customers.
- Demonstrate empathy, kindness, patience, and professionalism in every interaction.
Experience Required
The successful candidate will ideally have a proven track record of:
- At least one year of telephone sales experience (preferred).
- Working successfully within a target-driven environment.
- Consistently delivering excellent customer service.
- Following detailed processes and procedures.
- Working accurately and in a compliant manner.
- Adapting quickly to changing business requirements.
- Achieving personal and team objectives.
Personal Attributes
We are looking for someone who is:
- Confident, enthusiastic, and professional.
- An excellent communicator and active listener.
- Empathetic, sensitive, kind, and patient.
- Resilient and motivated by achieving success.
- Self-motivated with a positive, can-do attitude.
- Customer-focused and committed to delivering an outstanding service.
- Highly organised with excellent attention to detail.
- Flexible and able to adapt to changing priorities and business needs.
Why Join Us?
This is an exciting opportunity to join a growing company where your contribution can make a real difference. If you are passionate about sales, enjoy speaking with customers, and are motivated by achieving results while providing excellent customer service, we would love to hear from you.
Apply today and become part of our growing team!
Pay: From £25,500.00 per year
Application question(s):
- What is your current notice period?
Licence/Certification:
- Driving Licence (preferred)
Work Location: On the road
