Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Requirement:
- Deliver on-site L1/L2 IT support for end users, devices, and local services, restoring productivity quickly and minimizing operational downtime.
- Diagnose and resolve endpoint, collaboration, and basic connectivity issues to maintain stable day-to-day operations across site-critical environments.
- Support device lifecycle management (build, deploy, maintain, replace) to ensure users have reliable, ready-to-use technology.
- Execute site changes and deployments in line with defined processes, standards, and risk controls.
- Maintain accurate asset records, documentation, and high-quality ticketing in ITSM tools to support control, visibility, and continuous improvement.
Experience:
- Hands-on IT support professional with proven experience restoring service quickly and effectively in operationally sensitive environments.
- Customer-focused communicator who gives clear updates, builds trust quickly, and works effectively with end users, site leaders, and technical teams.
- Structured troubleshooter capable of diagnosing L1/L2 endpoint, application, and connectivity issues
- Process-driven operator with strong ITIL discipline and a consistent record of high-quality ticketing, documentation, and follow-through.
- Reliable team player who takes ownership, collaborates well, and proactively builds technical capability across IT domains in a complex site environment
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [email protected]
