Job Overview
We are looking for a highly organised, creative and proactive Marketing & Clinic Coordinator to join our growing team.
This is a varied and exciting role combining marketing, social media and content creation with front-of-house responsibilities and day-to-day clinic coordination.
The successful candidate will help develop and deliver marketing campaigns, maintain a strong and consistent online presence and support the smooth running of the clinic. They will be confident recording content, creating and editing Reels, keeping up to date with trends and communicating professionally with clients, team members and external partners.
There will also be opportunities to travel with the business to events, training days, content days and industry experiences. Reasonable travel and accommodation expenses for approved business trips will be covered by the company.
This position will initially be part-time, with the opportunity for hours to increase and progress into a full-time role as the business continues to grow.
For the right person, there will be genuine opportunities to take on more responsibility, progress within the business and increase their salary in line with their performance, experience and development within the role.
Key Responsibilities Marketing and Campaign Coordination
- Support the development and implementation of marketing strategies to promote clinic treatments, academy courses, events and other services
- Plan and coordinate promotional campaigns across social media, email and other marketing channels
- Support both client-facing and business-to-business marketing campaigns
- Create and manage client reactivation, retention and promotional campaigns
- Help create newsletters, automated email sequences and launch campaigns
- Monitor the performance of marketing activity and prepare simple reports to identify what is working
- Research industry developments, social media trends and competitor activity to identify new marketing opportunities
- Work with internal team members and external partners to ensure marketing campaigns are delivered consistently and on time
- Maintain organised records of marketing campaigns, content plans and client communications
- Manage project timelines and ensure marketing tasks are completed within agreed deadlines
Social Media and Content Creation
- Record high-quality content within the clinic, during treatments, training days and events
- Create and edit engaging Reels, short-form videos and social media content
- Keep up to date with current social media trends, sounds and content ideas
- Support the planning, scheduling and publishing of content across social media platforms
- Write engaging captions that reflect the brand’s tone of voice
- Capture behind-the-scenes content, client journeys, treatment results and team content
- Help maintain a consistent and professional online presence
- Monitor social media engagement and identify opportunities to improve reach and visibility
- Support the promotion of treatments, courses, events and services
- Be comfortable appearing in content occasionally when required
Client Marketing
- Create and coordinate client email marketing campaigns
- Promote treatments, events, offers, new services and appointment availability
- Assist with client reactivation and retention activity
- Communicate professionally with clients through email, social media, telephone and WhatsApp
- Maintain and update client databases and marketing lists
- Ensure all client marketing remains accurate, professional and consistent with the brand
- Track client responses, bookings and campaign results where required
Clinic Coordination and Front of House
- Welcome clients into the clinic and provide a friendly, professional and high-quality experience
- Respond to client enquiries through telephone, email, social media and WhatsApp
- Manage bookings, appointment changes, cancellations and client communication
- Coordinate clinic diaries, treatment schedules and client flow to help appointments run efficiently
- Take payments and assist clients with booking or payment queries
- Maintain a clean, organised and welcoming reception and clinic environment
- Support the organisation of treatment days, training days, model appointments and events
- Liaise with practitioners, trainers, models, clients and external partners
- Assist with stock checks, product orders and general clinic organisation
- Ensure client records, consent forms and relevant paperwork are accurate and up to date
- Maintain organised records of clinic activities and client interactions
- Support general administrative and operational tasks when required
Essential Requirements
- Previous experience in marketing, social media, administration or a similar role
- Confident recording and creating video content in a professional environment
- Experience creating and editing Reels or short-form video content
- A strong understanding of Instagram and current social media trends
- Excellent written and verbal communication skills
- Strong organisational, project-management and time-management skills
- Ability to manage multiple tasks and priorities at the same time
- Professional, friendly and confident when communicating with clients
- Able to work independently, use initiative and take ownership of responsibilities
- Excellent attention to detail
- Reliable, proactive and comfortable working in a busy and varied environment
- Good computer and general IT skills
Desirable Experience
- Previous experience working within an aesthetics, beauty, skin, healthcare or clinic environment
- Experience using Canva and video-editing applications such as CapCut
- Experience using email marketing platforms
- Experience managing social media accounts for a business
- Experience using booking systems, CRM platforms or clinic-management software
- Confidence using Microsoft Word, Excel and PowerPoint or Google Workspace
- Experience preparing reports, presentations or analysing basic marketing data
- Knowledge of business-to-business marketing
- Previous experience coordinating projects, campaigns or events
- A genuine interest in aesthetics, skin, beauty, marketing and social media
About You
You will be creative, organised and confident, with the ability to move easily between marketing, content creation, client communication and clinic coordination.
You will be someone who notices what needs to be done, takes initiative and can manage multiple projects without losing attention to detail.
You will enjoy working in a fast-paced environment and be motivated by contributing ideas, improving systems and helping the business continue to grow.
You must be comfortable speaking with clients, recording content and helping create a welcoming, professional and seamless clinic experience.
What We Offer
- Part-time hours with the opportunity to increase to full-time
- A varied and exciting position within a growing business
- Opportunities for training and professional development
- A supportive and friendly working environment
- The opportunity to contribute ideas and make the role your own
- Exposure to marketing, events, aesthetics, skin and business development
- Career progression as the clinic and wider business continue to grow
How to Apply
Please submit your CV along with a short covering statement explaining your relevant experience, your confidence with content creation and why you would be suitable for this position.
Applicants are encouraged to include examples of social media accounts, Reels, videos, campaigns or other content they have previously created.
Pay: From £15.00 per hour
Benefits:
Work Location: Hybrid remote in Seaham (Durham)
