Service Manager / Team Leader
Salary: £38,000 - £45,000 per year (Dependent on Experience)
Including Bonus OTE £48,000 - £55,000
Join One of Kent’s Leading Automotive Aftersales Businesses
Due to an exciting internal restructure, KAP Motor Group is creating a new
opportunity for an enthusiastic Aftersales Team Leader to join our aftersales
leadership team.
KAP Motor Group is a successful family-owned business with over 75 years of
automotive experience. We proudly represent Ford, Nissan, Renault, Dacia, OMODA
and JAECOO, alongside one of the South East’s largest multi-franchise aftersales
operations.
Working closely with the Workshop Team Leader and Senior Management Team,
you will lead our front-of-house aftersales operation, delivering exceptional customer
service while driving operational excellence and achieving manufacturer standards.
Whether you’re already leading an aftersales team or you’re an ambitious Senior
Service Advisor looking to take the next step in your career, we’d love to hear from
you. We’ll provide ongoing manufacturer training, leadership development and genuine
opportunities for career progression.
Key Responsibilities
- Lead, motivate and develop aftersales team.
- Take ownership of the customer journey from booking through to vehicle
- collection, ensuring an exceptional customer experience.
- Work closely with the Workshop Team Leader to coordinate workshop capacity, customer communication and vehicle progress.
- Act as the first point of escalation for customer concerns, ensuring swift and professional resolution.
- Deliver manufacturer customer care programmes, service campaigns, recalls and retailer standards.
- Drive Customer Satisfaction Index (CSI) performance and continually improve customer retention.
- Ensure repair orders, warranty documentation and customer records are completed accurately and in line with manufacturer requirements.
- Monitor departmental KPIs including customer satisfaction, labour sales, service plans and departmental performance.
- Coach, mentor and develop your team through regular one-to-one meetings and performance reviews.
- Maintain compliance with manufacturer programmes, FCA requirements, company policies and Health & Safety legislation.
- Support the Senior Management Team in delivering departmental objectives and continuous business improvement.
About You
We’re looking for someone with energy, ambition and a passion for delivering
outstanding customer service.
You may already be a Team Leader or Senior Service Advisor, or you
could be an ambitious Service Advisor ready to take the next step into leadership.
You’ll have:
- Experience within a franchised automotive aftersales environment.
- Excellent communication and customer service skills.
- Strong leadership or supervisory experience, or the ambition to develop into a leadership role.
- A proactive, organised and customer-focused approach.
- Commercial awareness and the ability to motivate a team to achieve results.
- A commitment to delivering manufacturer standards and continuous improvement.
- A full UK Driving Licence.
What We Offer
Competitive salary of £38,000-£45,000 depending on experience.
Bonus scheme.
Ongoing manufacturer training and accreditation.
Company pension.
20 days annual leave in your first year, increasing to 22 days, plus Bank Holidays.
The opportunity to work within one of the South East’s most advanced multi-franchise aftersales operations.
Working Hours
Monday-Friday: 8:00am-5:30pm (1-hour lunch)
Saturday: 8:00am-1:00pm (Rota basis)
Ready for your next challenge?
If you’re passionate about customer service, enjoy developing people and want to play
a key role in the future of a growing aftersales business, we’d love to hear from you.
Job Type: Permanent
Pay: £38,000.00-£45,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
Experience:
- motor trade service advisor: 3 years (required)
Licence/Certification:
- Full Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
