To work as a Failsafe officer as part of the clerical team to support a team of clinicians.
To provide a comprehensive administrative and booking support service to the Ophthalmology team.
The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within the Directorate as and when required. This support should be provided between the hours of 8.00 am to 17.00 unless otherwise specified at a local level.
To provide effective input into the work of the Trust, to support the achievement of our vision and values
Process outpatient referral letters to the Directorate within 24 hours of receipt of the referral, accurately recording details as required on Trust computerised systems.
Check and action ERS daily
Ensure all information entered on CAMIS is accurate and up to date confirming patient details at every point of contact.
Amalgamate duplicate hospital numbers in accordance with the duplication guidelines.
Use the National tracing Service to check/find NHS numbers and check other patient information in order to ensure accurate data collection.
Ensure accurate and up to date outpatient waiting list management and adherence to agreed national waiting time targets
Coordinate referrals to consultants for grading
Responsible for new and rescheduled new and follow up outpatient appointment processes ensuring that the requirements of the patient as well as the clinician are met, receiving and coordinating referrals to clinics and ensuring the rapid access to those clinics as appropriate
Receive and deal with phone calls from patients, relatives and carers concerning making, amending or cancelling appointments.
Ensure patients are contacted verbally to make and agree appointments.
All appointments to be confirmed by a letter to patient/parent or guardian with regards to children
Liaise with consultants and secretaries regarding clinic availability
Please submit your application as soon as possible, as we reserve the right to close adverts once sufficient applications have been received.
We recognise that AI tools can support application writing; however, candidates are asked to keep their use to a minimum. Responses should reflect your own experience, skills and knowledge, as over-reliance on AI-generated content may result in generic answers that do not accurately represent your abilities.
University Hospitals of Northamptonshire (UHN) brings together Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust. As a group, we are committed to improving services for our communities through collaboration, modernising care delivery and striving for excellence. Working together enables us to share expertise, strengthen services and create greater opportunities, and there may be a requirement to work across sites depending on service needs.
Our Excellence Values are Compassion, Accountability, Respect, Integrity and Courage. UHN welcomes applications from all backgrounds and is committed to an inclusive working environment. We are proud signatories of the Armed Forces Covenant and hold the Gold Award under the Employer Recognition Scheme. Candidates who identify as members of the Armed Forces community and meet the essential criteria will be guaranteed an interview.
Assist the effective management of the patient pathway ensuring that all necessary appointments, including the booking of outpatient clinics and waiting lists, are arranged on time and that patients receive timely treatment in accordance with national standards such as the 18-week RTT pathway.
Receive and prepare relevant correspondence and material as required for clinical teams
Ensure that all correspondence and documentation is filed promptly and cross referenced
Assist with the coordination of clinics to ensure effective time management and utilisation
Ensure that telephone enquiries, personal contact or correspondence is dealt with within agreed time limits and appropriate action is taken.
Work with medical, nursing, directorate, secretarial and clerical staff to promote the efficiency of patient care
Contribute to feedback in the management of waiting lists, compilation of data and other management information as requested.
Ensure Trust and departmental policies are adhered to and contribute to changes and/or reviews of policies and procedures.
Provide general admin services including photocopying, filing, faxing and other office routines.
Ensure that relevant health records are available to medical staff when required and anticipate demand wherever possible
To post holder will be expected to use computer systems where appropriate, including email system, the internet and intranet and other office systems in accordance with Trust policies
Provide cross cover within team during absence complying with relevant organisational policy on attendance
Please see attached Job Description and Person Specification for a full list of all Roles and Responsibilities
