Are you an experienced Higher Education admissions professional who thrives on leading people, improving processes and getting the detail right?
Were looking for an Admissions Team Manager to lead a high-performing team and play a pivotal role in delivering a seamless, accurate and compliant admissions experience for our applicants.
This is a hands-on leadership role where youll have real ownership of team performance, admissions quality, KPIs and continuous improvement. Youll be at the heart of the admissions operation, ensuring applications move efficiently through the pipeline while meeting partner university requirements and regulatory standards.
What youll be doing:
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Lead, coach and develop a team of Admissions Coordinators, creating a culture of accuracy, accountability and exceptional service.
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Own key KPIs, SLAs and MI, using data to drive performance, capacity and turnaround times.
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Oversee admissions decisions, eligibility checks and document verification, ensuring full compliance with university requirements.
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Identify bottlenecks and implement smarter workflows, SOPs and quality controls to continuously improve the admissions journey.
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Manage complex cases and work closely with partner universities to resolve queries and escalations.
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Collaborate with Enrolment, Retention and Partner Support to create a seamless applicant and student journey.
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Develop reporting and dashboards to provide clear insight into performance, trends and opportunities for improvement.
Why this role matters:
Youll have the opportunity to make a tangible impact on both team performance and the applicant experience, combining people leadership, operational excellence and admissions expertise to help applicants successfully progress onto their chosen course.
Why Join us!
At HEP, we work in partnership with universities to deliver outstanding experiences for students throughout their journey from application through to enrolment and beyond. Were a people-focused, ambitious and collaborative team, driven by four core values: Integrity, Innovation, Results and Teamwork. We take pride in doing the right thing, continuously improving how we work, delivering measurable impact and supporting each other to succeed. Join us and play a key role in shaping the experience of students while making a real difference in a growing organisation.
What you'll get
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Competitive salary - £36,000 - £50,000 (DoE)
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Company pension - 6% Employer contribution
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Health & wellbeing programme
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Free flu vaccinations
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Employee discounts
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Referral scheme
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Sick pay
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On-site parking
HEP is a Disability Confident and equal opportunity employer. HEP evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic
