The Goat Restaurant
Pay: National Minimum Wage
Hours: Part-time
Work Location: In person
Job Overview
We are seeking a friendly, organised and professional Hotel Receptionist to join our vibrant team.
As one of the first points of contact for our guests, you’ll play an important role in creating a warm and welcoming experience from arrival through to departure. This is a varied role suited to someone who enjoys working with people, can stay organised in a busy environment and takes pride in delivering excellent customer service.
Previous hotel or reception experience would be beneficial, but a positive attitude and willingness to learn are equally important.
Responsibilities
- Welcome guests and provide a friendly and professional check-in and check-out experience
- Handle guest enquiries in person, by telephone and by email
- Manage reservations, amendments and cancellations accurately
- Process payments and maintain accurate guest records
- Provide guests with information about the hotel, its facilities and the local area
- Respond to guest requests and assist in resolving any issues promptly and professionally
- Liaise with housekeeping and other hotel departments to ensure a smooth guest experience
- Maintain a clean, organised and welcoming reception area
- Complete general reception and administrative duties as required
Skills
- Excellent customer service and communication skills
- Friendly, approachable and professional manner
- Strong organisation and attention to detail
- Confident using computers and learning new systems
- Ability to multitask and remain calm during busy periods
- Reliable and punctual with a flexible approach to work
- Previous reception or hospitality experience is desirable but not essential
Benefits
- Company pension
- Discounted or free food
- Employee discount
Pay: £12.71 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Work Location: In person
