Position: Reservations Agent Day
Effective Date: August 2026
Location: 3 World Business Centre, Newall Road, Hounslow, TW6 2TA
Working hours: Shift Rosters Apply (5 on 2 off including Saturdays and Sundays) (3 days from the office 2 days remote)
Salary: £30,784
Reporting to: Reservation Manager
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About Us: At DiamondAir, we specialise in delivering premium airport concierge services, ensuring seamless travel experiences for our clients. We pride ourselves on exceptional service, professionalism, and efficiency.
About the Role: We are looking for a Reservations Agent to join our dynamic team. In this role, you will be responsible for processing bookings, assisting clients with their requirements, and ensuring a smooth reservation experience.
Key Responsibilities:
- Handle customer inquiries via phone, email, and online platforms.
- Process reservations accurately and efficiently.
- Provide expert advice on DiamondAir services, availability, and pricing.
- Maintain clear communication with internal teams to ensure a seamless delivery experience.
- Resolve customer issues promptly and professionally.
- Uphold company standards of excellence in customer service.
What We’re Looking For: ✔ Strong communication skills – both written and verbal. ✔ Previous experience in reservations, travel, or hospitality (preferred but not essential). ✔ Excellent attention to detail and accuracy in processing bookings. ✔
Ability to multitask and work under pressure in a fast-paced environment. ✔ Proficiency in using booking systems or willingness to learn. ✔ A team player with a positive attitude and professional demeanour.
Perks & Benefits: ✨ Competitive salary & performance incentives. ✨ Opportunities for career growth and development. ✨ Lifestyle benefits & discounts. ✨ Supportive and friendly work environment.
If you are customer-focused, highly organised, and passionate about delivering outstanding service, we’d love to hear from you!
Key Pre-Qualifying Questions for a Reservations Agent
- Experience with Reservation Systems
Can you describe your experience with a reservation systems?
- Handling Stressful Situations
How do you handle stressful situations, such as a high volume of bookings or last-minute changes?"
- Managing Difficult Customers
How would you deal with a difficult customer who is unhappy with their booking?
- Ensuring Accuracy in Reservations
What steps do you take to ensure accuracy when entering booking information?"
Pay: Up to £30,784.00 per year
Benefits:
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Application question(s):
- Key Pre-Qualifying Questions for a Reservations Agent
1. Experience with Reservation Systems
Can you describe your experience with a reservation systems?
2. Handling Stressful Situations
How do you handle stressful situations, such as a high volume of bookings or last-minute changes?"
3. Managing Difficult Customers
How would you deal with a difficult customer who is unhappy with their booking?
4. Ensuring Accuracy in Reservations
What steps do you take to ensure accuracy when entering booking information?"
Work Location: In person
