The Kithmore, formerly known as the Ardgowan is opening summer 2026. Set across two Georgian townhouses the hotel will feature 44 bedrooms and a 60-cover restaurant and bar.
Job Overview
We are seeking a professional and welcoming Hotel Receptionist to join our front desk team. The successful candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role offers an excellent opportunity to work in a dynamic hospitality environment, contributing to guest satisfaction and overall hotel operations.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Handle guest enquiries efficiently via phone, email, or in person, maintaining excellent phone etiquette
- Manage reservations, cancellations, and modifications accurately using the hotel management system
- Provide information about hotel facilities, local attractions, and services to enhance guest experience
- Address guest concerns promptly and professionally, escalating issues when necessary
- Process payments securely and maintain accurate financial records
- Maintain a tidy and organised reception area at all times
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and facilities are functioning properly
- Uphold high standards of hospitality, ensuring all guests feel valued and comfortable
Experience
- Previous experience in a hotel or hospitality environment is preferred but not essential; training will be provided for the right candidate
- Multilingual or bilingual skills are highly desirable to assist diverse guests effectively
- Strong communication skills with excellent phone etiquette are essential
- Demonstrated ability to deliver outstanding guest services with a friendly and professional demeanour
- Knowledge of hospitality industry standards and customer service best practices will be advantageous
This role is ideal for individuals passionate about hospitality who thrive in a fast-paced environment. We value organisational skills, a positive attitude, and a genuine desire to create memorable experiences for our guests.
Shifts - 4 days over 7 - Early 7am-330pm, Late 230pm - 11pm. Mid Shift 12-830pm when needed for the business. With flex of 5 days over 7 when needed.
Job Types: Full-time, Permanent
Benefits:
Work Location: In person
