About Kiswah Tours
Kiswah Tours is a UK-based travel company providing professional travel services, including Hajj, Umrah, flight bookings, accommodation, transport arrangements, and travel-related support services. The company is committed to delivering reliable, transparent, and customer-focused travel solutions while maintaining strong financial control and regulatory compliance.
Role Overview
The Finance Officer will be responsible for supporting the financial operations of Kiswah Tours, including bookkeeping, invoicing, payment processing, bank reconciliations, supplier payments, customer payment records, expense tracking, financial reporting, and maintaining accurate financial documentation.
The role requires a responsible and detail-focused individual who can manage financial records professionally, support day-to-day accounts administration, and help ensure compliance with UK financial, tax, and company record-keeping requirements.
Key Responsibilities
Finance and Accounts Administration
- Maintain accurate and up-to-date financial records for the company.
- Process sales invoices, customer receipts, supplier invoices, and payment records.
- Record customer payments for travel packages, flights, accommodation, visa services, transport, and other travel-related services.
- Monitor outstanding customer balances and follow up on pending payments where required.
- Maintain supplier payment records, including airlines, hotels, transport providers, visa agents, and other service providers.
- Assist with managing refunds, cancellations, amendments, and financial adjustments in line with company policies and supplier terms.
- Ensure all financial transactions are properly documented and filed.
Bookkeeping and Reconciliations
- Carry out daily, weekly, and monthly bookkeeping tasks.
- Reconcile bank accounts, card payments, online payments, payment links, and cash transactions.
- Match customer receipts with booking references and invoices.
- Reconcile supplier statements and resolve any invoice or payment discrepancies.
- Maintain records of deposits, instalment payments, final balances, and supplier settlements.
- Support the preparation of monthly management accounts and financial summaries.
Compliance and Record Keeping
- Ensure financial records are maintained in line with UK company, tax, and HMRC requirements.
- Assist with VAT records, where applicable.
- Maintain organised digital and physical records of invoices, receipts, contracts, payment confirmations, and supplier documents.
- Support audit preparation and provide financial records when required.
- Follow company policies relating to financial controls, confidentiality, data protection, and secure handling of customer information.
- Help ensure customer financial data is handled carefully and in line with UK GDPR and data protection principles.
Reporting and Financial Support
- Prepare basic financial reports for management, including income, expenses, customer balances, supplier payments, and cash flow summaries.
- Assist with budget monitoring and expense control.
- Support the Director or Finance Manager with financial planning and forecasting.
- Highlight any unusual transactions, outstanding payments, supplier issues, or financial risks.
- Assist with payroll records, staff expenses, and petty cash management where required.
Travel Business Support
- Work closely with the sales and operations teams to ensure booking payments and supplier costs are recorded correctly.
- Support finance tracking for group travel packages, Umrah bookings, Hajj arrangements, hotel bookings, flight bookings, and transport services.
- Ensure each customer booking has clear financial records, including deposit, balance, payment method, invoice, and supplier cost.
- Assist with preparing financial summaries for group departures and package profitability.
- Liaise professionally with customers, suppliers, accountants, and internal staff regarding finance-related matters.
Required Skills and Experience
- Previous experience in finance, bookkeeping, accounts administration, or a similar role.
- Good understanding of basic accounting principles.
- Experience using accounting software such as Xero, QuickBooks, Sage, or similar platforms is desirable.
- Strong knowledge of Microsoft Excel, Google Sheets, and general office software.
- Excellent attention to detail and accuracy.
- Ability to manage confidential financial information responsibly.
- Strong organisational and time management skills.
- Good communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Experience in a travel agency, tour operator, Hajj and Umrah company, or service-based business is desirable but not essential.
Personal Attributes
- Honest, trustworthy, and professional.
- Highly organised and detail-focused.
- Able to work under pressure during busy travel seasons.
- Reliable and committed to maintaining accurate financial records.
- Proactive in identifying errors, delays, or financial issues.
- Respectful when dealing with customer and company information.
Job Types: Full-time, Permanent
Pay: £28,000.00-£35,000.00 per year
Work Location: In person
