Job Title: Customer Services Advisor
Hours of Work:
- 37.5 hours per week
- Monday – Friday
- 9.00am – 5.00pm with a 30-minute break
Holidays: 25 Annual Holidays + 3 x Bank Holidays (New Year’s Day, Christmas Day, Boxing Day)
Salary: £27,000
Job Description: As a Customer Services Advisor, you will be a friendly, organised and customer-focused person who will be the first point of contact for customer enquiries and issues, helping to resolve matters efficiently while maintaining the high standard of customer care Turner Price is renowned for.
Key Responsibilities:
- Respond to customer enquiries in a friendly, professional and timely manner.
- Manage customer complaints and issues, working with internal teams to reach effective resolutions.
- Support the Field Sales Team with administrative tasks and customer information.
- Maintain accurate customer records and update CRM systems as required.
- Build positive working relationships with customers and colleagues across the business
Essential Candidate Skills / Requirements:
- Previous experience in a customer service or customer-facing role.
- Excellent communication skills with both internal teams and external customers.
- Confidence using CRM systems and general computer applications
- A calm, helpful and positive approach when handling enquiries or complaints.
- Strong attention to detail and the ability to prioritise tasks effectively.
- Strong office 365 skills.
Applications: Applications to be made online via indeed
Turner Price Ltd is an established and trusted Yorkshire-based UK foodservice wholesaler continuously achieving progressive growth serving customers in the local area, nationally and overseas. We supply professional caterers in the hospitality, leisure, education and healthcare sectors over 7,000 products including groceries, frozen and chilled goods, fresh meat, fruit and vegetable and cleaning & disposable items. We have our own on-site state-of-the-art butchery and produce preparation facilities, and we are a leading member of the Caterfood Buying Group, enabling our customers access to our quality Caterfood Collection own brand product range. Turner Price is committed to continued investment into business infrastructure, digital technologies, and skilled resource to support plans for sustainable future growth and to provide us a further stronghold in the foodservice market. To find out more about us visit www.turner-price.com
Keywords: Customer Service, Telesales Operator, Advisor, Customer Services Advisor
Pay: £27,015.00 per year
Benefits:
- Cycle to work scheme
- Discounted or free food
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
Experience:
- Customer Services: 2 years (required)
Work Location: In person
