Team Leader – Specialist and Supported Housing
£35,796 | Dartmouth Avenue and Wellbeing House | Full time - on site
PERM | 37 hours per week
Provide inspirational and effective operational leadership to a team delivering supported and specialist housing services, ensuring residents receive high-quality, person-centred support that helps them live safely and independently. You will drive service quality, performance and partnership working, creating a positive team culture while ensuring services meet contractual, regulatory and organisational standards.
- Lead, support and inspire a team delivering supported and specialist housing services, ensuring person-centred, high-quality outcomes for residents while promoting a positive and inclusive team culture.
- Coordinate staffing resources to ensure effective service delivery, performance and continuity.
- Ensure contract compliance and the delivery of high-quality outcomes for customers.
- Promote customer involvement in service delivery and ensure regular feedback is gathered from customers, commissioners and partners to inform continuous service improvement.
- Respond effectively to incidents, emergencies and crisis situations, providing timely and appropriate support, managing conflict and mediating between customers where required to achieve positive and safe outcomes.
- Oversee the completion and quality of needs and risk assessments and support plans, ensuring they meet required standards, frequencies and agreed customer outcomes.
- Embed quality assurance frameworks within the team through training, supervision, team meetings and regular monitoring of compliance.
- Monitor service performance against Key Performance Indicators (KPIs), using IT systems to track outcomes; identify and address underperformance; and provide monthly monitoring and quarterly written performance reports.
- Support the Service Manager by keeping up to date with relevant legislation and contributing to service development, improvement plans and opportunities for growth.
- Develop and maintain effective networks across Curo and with voluntary and statutory agencies to promote collaborative working, achieve the best possible outcomes for customers and staff, and represent Curo in a positive, professional and effective manner.
- Deliver and coordinate staff training and development in line with the annual training programme to ensure colleagues have the skills and competencies required.
- Support colleagues in managing breaches of tenancy or licence agreements, working proactively with relevant internal teams and issuing warnings and notices where appropriate.
- Undertake case management of a small number of high-risk customers, where required and subject to service needs, providing appropriate oversight, support and intervention to ensure effective management and positive outcomes.
- Ensure safeguarding responsibilities are understood and implemented, with all cases managed in line with policy and legislation.
- Work collaboratively across the organisation to ensure health and safety compliance, timely repairs and the provision of safe, welcoming schemes.
- Provide induction and refresher training to security staff working within schemes.
- Take responsibility for the health and safety of self, team members and others, ensuring compliance with legislative requirements and organisational policies.
- Develop and maintain effective networks across Curo and with voluntary and statutory agencies to achieve positive outcomes for customers and colleagues.
- Work collaboratively across the organisation to maintain safe, welcoming schemes, support timely repairs and represent Curo professionally.
- Be educated to GCSE level or equivalent and/or with a relevant qualification/or experience.
- Bring experience of managing a team in a customer service environment.
- Demonstrate the ability to manage a range of services with competing priorities
- Demonstrate an understanding of quality assurance frameworks and an ability to ensure compliance
- Have a detailed understanding of performance improvement systems and tools and a track record of delivering improvements and results against targets
- Evidence experience of working either in supported housing, social care or a community environment.
- Be able to effectively network with other voluntary and statutory agencies and represent Curo in a positive and effective manner
- Evidence my ability to motivate and engage people, form effective relationships and help them meet agreed aims and objectives.
- Demonstrate my ability to maintain information systems and keep accurate records.
- Evidence my ability to communicate effectively at all levels, both verbally and in writing.
- Illustrate the ability to write clear and well-constructed reports
- Demonstrate excellent IT skills with up to date knowledge of Microsoft Office.
- Evidence my ability to work under pressure and meet deadlines.
This job description is not intended to be an exhaustive list of duties. You may be required to undertake other reasonable tasks and responsibilities commensurate with the seniority and scope of the role.
Duties may evolve in line with changes to local procedures or organisational requirements
What you'll get in return
26 days annual leave per year (plus bank holidays), increasing to 29 days
Your birthday off as an extra holiday
Up to 10% matched pension contribution
Flexible benefits which might include a Health Cash Plan
Access to an Employee Assistance Programme for your wellbeing
About Curo
We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.
We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team at [email protected]
