- Department: Sales
- Reports to: Customer Support Manager
- Hours: Full-time, minimum 37.5 hours per week (Office hours: 9.00-17.30)
- Annual Leave: 25 days + bank holidays + long service awards
- Location: On-site, Fileder Filter Systems Offices, Maidstone
- Benefits: www.fileder.co.uk/careers/
- Bonus: 2025 Bonus Scheme - up to £12,000 pa
- Applicants: Please only apply if currently located in the Maidstone and surrounding area
Are you a confident, personable and enthusiastic communicator with sales experience? We are looking for an ambitious Sales Coordinator with a passion for delivering exceptional customer service to ensure consistent engagement and satisfaction. This is an exciting opportunity to develop your sales skills in a fast-moving and driven environment, working on exciting and collaborative sales initiatives and developing your expertise in delivering business success.
The Company
Fileder is an ambitious and forward-thinking SME who are experts in the filtration industry and have recently celebrated 40 years of success.
As independent specialists in advice and supply of liquid filtration and treatment products, our filtration solutions are installed in some of the world’s best-known brands, including Coca-Cola and McLaren. We provide our services to sectors ranging from food and beverage manufacturers, pharmaceutical, engineering, automotive, beauty, aquatics and healthcare, and take pride in being ‘easy to deal with’. We have gained a reputation for excellence with our global business partners, which is further enhanced with our £6 million worth of stock holding, technical support, external account managers, training and laboratory facilities available along with our excellent customer services.
Our modern and open plan offices are based in Maidstone, Kent, benefiting from free on site parking, a chill-out room and changing rooms with showers. Fileder installed solar panels in 2022, has a 95% electric car fleet and has recently achieved ISO14001 Environmental certification status.
While main office hours are 9am to 5.30pm, some departments vary. Employees can also enjoy a variety of perks offered and with the knowledge that excellent professional growth and development opportunities are available and encouraged.
Our modern and open plan offices are based in Maidstone, Kent, benefiting from free on site parking, a chill-out room and changing rooms with showers. Fileder installed solar panels in 2022, has a 95% electric car fleet and has recently achieved ISO14001 Environmental certification status.
While main office hours are 9am to 5.30pm, some departments vary. Employees can also enjoy a variety of perks offered and with the knowledge that excellent professional growth and development opportunities are available and encouraged.
Position Overview
The Sales Coordinator is responsible for driving business growth by managing both internal accounts and generating new prospects. Handling the full sales cycle, the role includes building customer relationships, creating quotes, processing orders and maximising account potential. The Sales Coordinator requires awareness of market trends with regular contact with existing and potential customers, and in collaboration with the Strategic Sales Planner, tracking territory data.
Key Responsibilities
- Proactively make outbound calls to current and potential customers.
- Manage internal accounts, acting as the first point of contact for customers.
- Generate detailed, sales-focused quotes and provide technical advice when needed.
- Raise and process sales orders accurately.
- Log data in the CRM system (SAP B1) and ensure accurate record management.
- Add value to existing customers, identifying opportunities to grow and maximise spend.
- Support the Technical Account Manager with sales development for the territory, gaining new business.
- Ensure customers receive the highest level of service at all times, providing solutions to enquiries in a timely manner.
- Engage in sales campaigns and contribute to team initiatives.
- Collaborate and communicate effectively with all departments to ensure the accurate relay of information and customer satisfaction.
- Research marketing leads and new business opportunities.
- Embody the company’s "easy to deal with" ethos and undertake training to become an expert in filtration.
- Consistently uphold company policies, values and procedures.
Required Skills and Qualifications
- Experience in a sales role, ideally within a relevant industry.
- Strong administration skills to support both internal and external account management.
- Highly motivated and driven to continuously develop knowledge and skills to achieve success.
- Excellent interpersonal skills, with the ability to communicate effectively via phone, email and face-to-face interactions.
- Capable of learning and providing expert advice and filtration solutions to customers.
- Commercially aware and able to align sales strategies with broader business goals.
- Highly adaptable with the ability to prioritise effectively, assist colleagues when required and follow instruction from management closely.
- Educated to an A-Level standard, or equivalent experience.
- This is a predominantly desk-based role, however, occasional physical tasks may be required, including travelling to meet customers and agents.
- Must be eligible to work in the UK.
Job Types: Full-time, Permanent
Pay: £36,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
Education:
- A-Level or equivalent (required)
Experience:
- Office: 2 years (required)
Work Location: In person
