Salary £26,510.00 to £30,000 depending on experience, 23 days holiday plus statutory bank holidays (rising to 27 days with length of service), birthday leave, contributory pension scheme, staff discount on products and services, cycle to work scheme, employee and customer referral schemes, Healthcare Cash Plan, enhanced Maternity and Paternity policies and life assurance (last 4 subject to a qualifying period).
Fish Brothers is a multi-franchise car dealer group based in Swindon. We believe in going the extra mile for our customers. With many returning time after time, we know how important quality and good customer service is. With over 75 years of experience in the motoring industry, we are recognised as one of Swindon’s renowned car dealer groups.
Due to the high levels of fleet activity at our newly opened Fleet Hub, at Westmead Industrial Estate we are looking for a Fleet Administrator to join the team. You’ll be an integral member of the fleet department working with the team ensuring that all fleet orders are checked and made with precision and that you provide effective assistance from point of enquiry to delivery. You will have the opportunity to work across a number of innovative car manufacturers in this role.
The ability to liaise confidently with customers on the phone, prior, during and after the order is essential.
After the vehicles have arrived at the dealership, you will primarily be responsible for ensuring the vehicles are processed through the preparation stages and that all requirements from the lease company are met, in a timely efficient manner and maintaining our SLA’s with our partners.
You will be responsible for ordering fleet packs from our suppliers and maintaining a process that ensures all our supplier agreements are maintained.
You will work within a knowledgeable Fleet Logistics team, Senior Fleet Administrator and Fleet Sales Manager to make sure that we have booked the necessary delivery agent and that all hand over checks and documentation are prepared.
Maintaining our Fleet CRM systems and data entry will be required to assist the Fleet Department.
This is a role that requires the job holder to carry out their responsibilities in a timely and accurate manner so time management and the ability to proactively prioritise your workload is essential. Co-ordination and organisation will be vital to this role and therefore candidates will be able to multitask without reducing the levels of customer service provided to either the end customer or the lease company.
Previous office administration experience would be desirable and an understanding of IT software, including Excel and other platforms.
This a Monday to Friday position, working 40 hours per week.
Criteria required:
- Eligibility to work in the UK
- A full UK driving licence, with less than 7 points
- Flexibility to work hours required to carry out the role effectively and to travel to training sessions.
- Qualifications and experience required:
- Experience working within an administration or sales support function
- Customer handling experience with a customer 1st approach
- Previous Automotive experience preferable, but not essential
- Good level of general education - at least GCSE English and Maths and ideally A-Levels or an equivalent qualification
- Skills and behaviours needed:
- Analytical and numerical skills
- Attention to detail is key to this role
- Ability to build and maintain effective relationships
- Confidence and ability to talk to contacts internally and externally, at all levels
- Ability to work unsupervised and as part of a team
- Strong IT skills
- Fleet knowledge desirable but ability to learn the complexities quickly is essential
Please note that this job advert will close as soon as sufficient applications have been received. If you are interested in applying please apply as soon as possible. Due to the numbers of applications we receive we do not respond to applications unless they are successful.
Pay: £26,510.00-£30,000.00 per year
Benefits:
- Additional leave
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- On-site parking
- Referral programme
Licence/Certification:
- Driving licence with no more than 7 points (preferred)
Work Location: In person
