Member Host
Job details
Working hours = Monday-Friday (35 hours a week). You will be required to work flexibly in line with business needs, with shifts scheduled between 08:30 and 17:30.
Typical shift patterns will vary and may include:
- 08:30 – 16:00
- 10:00 – 17:30
(All shifts include a 1-hour unpaid lunch break.)
Location = Wizu Workspace - Osprey House East Midlands Airport, Pegasus Business Park, Castle Donington, Nottingham, DE74 2TQ
Reporting to = Allocated Community Manager
WIZU
Wizu started as a team of three - now there is over 50 of us, and we’re still growing!
Together, we like to do good, have fun and empower each other every day. We love working with people who share our values and enjoy what they do. Our colleagues are a happy bunch who work hard to support our clients and members and boost businesses. We’re always here for each other, and we’ll be here for you too.
With various awards under our belt, a growing portfolio and big plans for the future, there’s never been a better time to join Wizu. You can play a part in creating new supportive spaces of welcoming more local people through our doors.
Our Values
Everything we do at Wizu is guided by three simple values:
- Love People – We genuinely care. About our members, our clients, our colleagues and our communities.
- Deliver Excellence – We take pride in the detail, the standards and the experience we create every day.
- Grow Together – We support each other, learn together and create opportunities to develop and progress.
We’re looking for people who naturally live these values – not just at work, but in how they show up every day.
Purpose
To create a warm, seamless, and memorable experience for every client, member and visitor. You will act as an ambassador of our brand. You will create meaningful relationships, anticipates client needs and ensure the daily operations support a high-quality, engaging, and connected client experience
Responsibilities
Your primary responsibilities will include (though will not be limited to):
Operations
- Support the team in delivering operational excellence within the centre.
- Open and close the centre, ensuring it is fully prepared and presented to Wizu standards.
- Deliver a warm, professional “Wizu Welcome” to all members, clients and visitors.
- Replenish communal kitchen facilities and maintain stock throughout the centre.
- Handle phone and email enquiries promptly and efficiently.
- Manage keys and fobs, including setup, replacements, and charges.
- Perform reception duties and assist with diary management.
- Conduct proactive daily spot checks and floor walks to maintain centre standards and ensure compliance.
- Manage post, parcels, couriers, and deliveries.
- Support monthly excellence audits and complete follow-up tasks as needed.
Clients & Members
- Serve as the first point of contact for client/member queries and issues.
- Deliver consistent, excellent service to clients and members and capture feedback.
- Update and promote the Wizu member portal.
- Assist with planning member events to help build the Wizu community and connect members.
- Ensure all meeting room bookings and events are of the highest standard.
- Onboard new co-working members when required.
- Maintain accurate and current membership records.
Your Building
- Assist with completing daily, weekly, and monthly audits as required.
- Assist in overseeing basic centre maintenance and compliance, including health and safety checks, fire regulations, and audits.
- Help to prepare and manage third-party contractor work lists.
- Liaise with contractors and suppliers on-site when required.
- Action any requests submitted through the client portal.
- Gain a comprehensive understanding of building specifics, including layout and compliance details.
- Submit relevant facilities requests to the Property Services team.
Sales and Finance
- Ensure the centre is always "show ready," with at least four vacant offices ready to present where possible.
- Conduct sales tours and co-working taster days when required.
- Provide prompt feedback to the sales team directly and via the CRM after all sales tours.
- Carry out administrative aspects of sign-ups, move-ins and move-outs and assist with managing due diligence for all move-ins and move-outs.
- Ensure all ad-hoc charges are billed accurately (e.g., replacement fobs, postage, printing).
- Keep all systems updated accurately and efficiently.
Skills & Requirements
- Enthusiastic
- Resilient and embraces change
- Presentable and professional with good attention to detail
- Excellent communicator (written & verbal)
- Problem solver
- Has the ability to continually review and prioritise workload within a fast-paced environment
- Positive ‘can do’ attitude and a promoter of the Wizu brand and values
- Adopt a holistic and forward-thinking approach to help you, your team and Wizu achieve and exceed their goals
What you will get in return
- A workplace with a positive group feel. We’re a close-knit team who always have each other’s back
- The best team events. We love celebrating our successes together in style at our team events and yearly away days
- Your birthday off, access to Perk Box and other rewards
- To be part of our incredible member community
- Managers who’ll always listen to you – we love making great things happen together, so all ideas are welcome!
- A job you’ll enjoy – we work hard, but we have the best fun doing it
Pay: £23,250.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Referral programme
Experience:
- Customer service: 2 years (preferred)
Location:
- East Midlands Airport DE74 2TQ (preferred)
Work Location: In person
