Network Management Specialist (DSP Management)
Location: Rochdale (with regular travel to DSP sites and warehouses across Greater Manchester Area)
About the Role
J&T Express UK is looking for a Network Management Specialist to support the development and management of our Delivery Service Provider (DSP) network across Greater Manchester and nearby regions. This role is ideal for someone with experience in UK parcel delivery, logistics, or last-mile operations who enjoys building partnerships, optimising transport networks, and driving operational performance.
Key Responsibilities：
DSP Development & Relationship Management
- Identify, evaluate and onboard new Courier Service Providers (CSPs) across Greater Manchester and Nearby regions.
- Build and maintain a strong CSP partner network.
- Assess potential partners based on operational capability, fleet capacity, service quality and commercial competitiveness.
- Act as the primary point of contact for assigned DSP partners and manage ongoing business relationships.
Operational Performance Management
- Monitor key operational KPIs, including:
- On-Time Delivery
- First Attempt Delivery Success Rate
- Damage and Loss Rate
- Conduct regular performance reviews of CSP partners.
- Develop improvement plans and recommend corrective actions where required.
Commercial & Cost Management
- Support commercial negotiations with CSP partners, including pricing and service agreements.
- Monitor transportation costs and identify opportunities for optimisation.
- Review invoices and resolve billing discrepancies where necessary.
Cross-functional Collaboration
- Work closely with Warehouse Operations, Customer Service and IT teams.
- Support the implementation and optimisation of operational systems, including parcel tracking, scanning and Proof of Delivery (POD).
- Assist with new site launches and peak season network expansion.
Requirements
Essential：
- Bachelor’s degree or above (Logistics, Supply Chain Management or a related discipline is preferred).
- Fluent English with excellent communication skills.
- Strong Excel or Google Sheets skills.
- Excellent negotiation, stakeholder management and problem-solving abilities.
- Ability to work under pressure in a fast-paced logistics environment.
Experience
Candidates with experience in one or more of the following areas are highly desirable:
- UK parcel delivery or logistics companies (e.g. Evri, DPD, Yodel, Royal Mail or similar).
- Courier Service Provider (CSP) management.
- Transport network planning, linehaul or last-mile delivery operations.
- Managing multiple logistics partners or transport suppliers.
Preferred
- Knowledge of the UK parcel delivery network (Hub, Depot and Last Mile operations).
- Experience with Amazon DSP operations or similar delivery partner models.
- Familiarity with route planning or transport optimisation.
- Existing relationships with local fleets or transport providers would be advantageous.
What We Offer
- Opportunity to play a key role in building J&T Express UK’s delivery network.
- Exposure to a fast-growing international logistics business.
- Career progression opportunities within network and operations management.
- A collaborative and dynamic working environment.
Work Location: In person
