Hours: Full-time, 35–40 guaranteed hours per week
Typical shifts: Predominantly 9:00am–6:00pm
Salary: Competitive, based on experience
Contract: Permanent
We are looking for a confident, positive and hands-on Front of House Supervisor to join our established and supportive team at Wakehurst.
This is a great opportunity for someone who enjoys working with people, leading from the front and helping a busy hospitality operation run smoothly. You will be joining a friendly and committed team who take pride in delivering excellent service and creating a positive experience for every visitor.
You will help lead the day-to-day operation of our cafés and restaurants, supporting the team during service, maintaining high standards and working closely with the wider management and kitchen teams.
This is a hands-on position, so we are looking for someone who is happy to get involved, bring positive energy to each shift and support the team during busy periods.
Working hours
This is a permanent position offering 35–40 guaranteed hours per week.
Typical shifts are between 9:00am and 6:00pm, with the venue generally open from 10:00am until 5:00pm or 5:30pm.
As Wakehurst is open seven days a week, weekend availability is required. However, rotas are planned with work-life balance in mind, and we will support the successful candidate in having occasional weekends off.
Evening work is limited, although occasional evening shifts may be required for events.
What you will be doing
- Leading and supporting the front of house team during shifts
- Helping organise the team and ensuring service runs smoothly
- Acting as a key point of contact during service
- Delivering excellent customer service and supporting the team to do the same
- Handling customer queries and resolving issues confidently and professionally
- Supporting till operations, cash handling and end-of-day cashing up
- Assisting with stock control, ordering and deliveries
- Maintaining high standards of cleanliness, presentation and compliance
- Training, coaching and encouraging team members
- Working closely with the management and kitchen teams
- Sharing ideas that could improve our service and ways of working
What we are looking for
- Previous experience in a supervisory or team leader role within hospitality
- A confident and approachable leadership style
- Strong communication and organisational skills
- A calm and practical approach during busy periods
- A proactive and hands-on attitude
- Reliability, punctuality and a strong work ethic
- A genuine passion for excellent customer service
- Someone who enjoys supporting and developing others
- Flexibility to work weekdays and weekends
We would also consider an experienced hospitality team member who is ready to take their first step into a supervisory position.
This is a fantastic opportunity to develop your hospitality career within a unique visitor attraction while joining a strong, welcoming and supportive team.
If you enjoy leading from the front, supporting others and delivering a brilliant customer experience, we would love to hear from you.
Job types: Full-time, Permanent
Benefits
- 35–40 guaranteed hours per week
- Predominantly daytime working
- Limited evening shifts
- Company pension
- Discounted or free food
- Employee discount
- Free on-site parking
- Training and development opportunities
- Supportive management and team environment
Work location: In person at Wakehurst
Pay: £14.00-£14.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Work Location: In person
