About Evolution:
Evolution is unique in our sector. Everyone employed by Evolution is entitled to become a beneficiary of the Evolution Employee Owned Trust on completion of 12 months service. You won’t just get an exciting and stable career at the leading edge of The Fire and Security industry, you will also be a beneficiary of our future success!
Overview:
Working as part of a team, the Service Coordinator will ensure that all support functions are carried out to service and maintain our client’s security systems. At times the service administrator may also provide support to other departments. The role requires a great deal of initiative and autonomy.
RESPONSIBILITIES:
- Reacting to client ‘call out’ requests. Log these onto the Service Administration software package (Alarm Master), ensure these calls are closed off accurately & efficiently with all relevant dates and times correctly received from engineers and recorded. Action any remedial or follow up visits and deal with any equipment requirements. Make sure that clients have copies of the service reports.
- Monthly Alarm master client reports, tasks include exporting the callout data from alarm master to create corrective call lists per month and applying this data from pivot tables creating line and bar charts using pivotable tools in excel and adding these charts to Power Point.
- Engineers to have the latest contract list.
- Maintain a real time list of the current invoicing, including credits issued. Invoice or Pro-Forma at least one month ahead of any renewals. Monitor incoming payments and react accordingly. Please note invoicing is generally carried out by one service administrator, however we would expect that you can carry out this task as a supporting role should we require it at any time.
Skills and experience required:
- Excellent communication and interpersonal skills
- IT literacy, particularly MS Office. Knowledge of SAP would be beneficial but is not essential.
- Very strong organisational skills, including multitasking, attention to detail, time and diary management.
- Proven work experience as an Administrator or similar role, ideally within an Engineering environment.
- The ability to work on their own, as well as with the wider team.
What we can offer you:
This is an opportunity to work in a rapidly growing company that operates and services clients globally. A competitive salary is on offer (DOE) and a benefits package that includes:
- Private health insurance
- Life assurance from day one
- 25 days annual leave plus local bank holidays
- 24/7 access to our employee assistance programme
- Company pension scheme
- Ongoing training and development
- Company pension scheme
- Ongoing training and development
*Please note, this is a full time, office based position.
Job Type: Full-time
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
Ability to commute/relocate:
- Edinburgh EH12 9DB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What are your salary expectations?
Experience:
- Administrative: 2 years (required)
Work authorisation:
- United Kingdom (required)
Location:
- Edinburgh EH12 9DB (preferred)
Work Location: In person
