Manage a portfolio of property claims to conclusion, ensuring compliance with service level agreements and meeting key performance indicators.
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Maintaining expected case load of property claims.
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Examining claims forms, policies and endorsements, client instructions and other records to determine coverage.
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Investigating claims by conducting office-based analysis of physical damage details, interviewing claimants, and comparing claim information with evidence.
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Providing support and advice to policy holders with respect to their claims
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Setting loss reserves.
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Preparing first reports by collecting and summarising information required.
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Where possible settling claims after determining liability, client’s instructions, and authority levels.
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Controlling claim costs.
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Type client reports in an accurate and timely manner.
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Adhere to insurer client Service Level Agreements and processes.
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Update Claims Management System as required.
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Effectively deal with service/product replacement providers.
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Comply with and maintain Service Level Agreements and Key Performance Indicators.
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Maintaining company reputation and insurance product integrity by complying with federal and state regulations and service standards.
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Process daily outgoing mail in a timely manner.
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Archive files and retrieve archived files on request.
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Maintaining professional and technical knowledge through continuing education.
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Providing assistance to other offices in the event of a Catastrophe, as required.
Essential:
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Experience in management of General Insurance Claims
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Insurance Contracts Act/FSRA legislation awareness
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Stable work history
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Excellent communication skills
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Computer literate
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Ability to work without supervision
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Team player
Desirable:
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High Typing speed
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Client service focus
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High level literacy & adequate numeracy skills
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Word Processing
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Certificate IV in Loss Adjusting or General Insurance related desirable
Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.
With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.
In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.
Our Commitment to Inclusion
At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:
Consciousness
Capability
Culture
We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process.
If you have an accommodation need, please email [email protected] as soon as possible to make any reasonable adjustments.
So, what are you waiting for? Apply today, we’re looking forward to your application.
