Company Summary:
Datum is a successful pure play retail colocation business that has built up a client base of 60+ Enterprises (FTSE 250 and Fortune 500) and Service Providers that have now got to a scale that requires a dedicated ownership of Client relationships. Datum is owned by UBS Asset Management who intend to invest further to grow the business both organically and inorganically with the addition of sites and services. As such there is already substantial opportunity within the existing Client base and, with the forecast growth, that opportunity will develop further. The successful applicant will join a versatile and high-quality team motivated by the challenge of growing a business in a competitive market. The role will focus on managing the commercial relationship including upsell, contract renewals and developing a deeper relationship with the Client. The opportunity for personal development is significant in a fast-developing environment.
Role: Client Service Administrator
Job brief:
We are seeking a highly organised Client Service Administrator to support our Client Engagement function within a colocation datacentre environment. The successful candidate will provide administrative and operational support to a team of Service and Account Managers, ensuring all administrative activities are completed accurately, efficiently, and within required timescales.
This is a new role and will be integral to maintaining excellent client service standards and supporting effective client engagement processes.
Position Reports to: Client Engagement Director
Location:Farnborough office (FRN1)
Contract:Full time
Hours:
09:00-17:30 Monday to Friday
Salary: Starting salary £20k-£25k dependant on age and experience
10% Variable Payment (Bonus)
Benefits:
25 days holiday plus bank holidays
Company Pension (after probation)
Optional Private Medical (after probation)
Income Protection (after probation)
Life Insurance (after probation)
Free snacks and drinks stocked in employee kitchen
On-site parking
On-site cafe
Key Responsibilities:
- Provide administrative assistance to the Client Engagement Director and rest of team
- Prepare and distribute client notifications and communications
- Attend meetings and produce accurate meeting minutes
- Prepare client-related data and reporting documentation
- Assist in processing client orders and maintain accurate records
- Support the administration and maintenance of the contracts management system, including price lists
- Assist in the coordination and arrangement of client inductions and onboarding activities
- Action client security/access control lists
- Ensure documentation and records are maintained in line with company procedures
- Liaise with internal departments to support operational delivery and client requirements
Experience:
Essential
- Excellent organisational skills with strong attention to detail, with the ability to manage multiple priorities and work to deadlines
- Strong written and verbal communication skills
- Proficient in Microsoft Office applications including Word, Excel, and Outlook
- Strong administrative and data management skills
- Ability to work effectively both independently and as part of a team
Desirable
- Previous experience in a team administrator and/or assistant role
- Familiarity with contract management systems or CRM platforms
- Has the ability to develop a good understanding of the colocation and IT space
Pay: Up to £25,000.00 per year
Ability to commute/relocate:
- Farnborough GU14 0LX: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Willing to submit for DBS clearance at company expense
Experience:
- Office Administration: 1 year (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Location:
- Farnborough GU14 0LX (preferred)
Work Location: In person
