Package Description
- £13.75 per hour
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Casual hours
Job Introduction
As a Café Supervisor at the Gallery of Modern Art, you'll oversee the day-to-day operations of the café, ensuring excellent customer service, high-quality food and beverage standards, and an efficient, well-organised working environment. To lead and support the team while maintaining company standards for cleanliness, health and safety, and operational excellence.
What We Offer:
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Supportive and friendly team environment.
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Excellent training and development opportunities.
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Opportunity to work in a unique and creative cultural space.
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Staff discounts and other perks.
Main Responsibilities
- Supervise and support the café team during daily operations.
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Prepare and serve a wide range of hot and cold beverages to a high standard, demonstrating strong barista skills.
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Deliver outstanding customer service and resolve customer enquiries or complaints professionally.
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Carry out opening and closing procedures, including preparing the café for service, securing the premises, and completing end-of-day checklists.
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Operate the EPOS/till system efficiently, process cash and card payments accurately, and provide excellent cash handling practices.
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Balance tills, complete cash reconciliation, and prepare banking deposits in line with company procedures.
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Support the Assistant Manager with daily operations, staff supervision, stock control, and ensuring operational targets are achieved.
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Assist with training, coaching, and motivating team members to maintain high performance and customer service standards.
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Monitor stock levels.
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Ensure compliance with food hygiene, health and safety, and company policies at all times.
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Maintain high standards of cleanliness, presentation, and organisation throughout the café.
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Support promotional activities and contribute to achieving sales and performance goals.
The Ideal Candidate
- Strong barista and coffee preparation skills.
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Team leadership and staff supervision.
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Opening and closing procedures.
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Cash handling, till operation, and cash reconciliation.
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Excellent customer service and communication.
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Problem-solving and conflict resolution.
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Time management and multitasking.
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Food safety and hygiene compliance.
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Ability to support management with daily operational duties and drive team performance.
About The Company
Heritage Portfolio is the sub-segment of Sodexo Live! that produces outstanding catering and event services for our cultural destinations. These include exceptional “in-house” café services in some of Britain’s leading visitor attractions such as V&A Dundee, The Signet Library, Portrait Gallery, private parties and dining, weddings and prestigious events.
Our mantra is “Never standing still” and as we grow and flourish in the world of bespoke events and venues, we remain true to our original ethos: to provide an amazing experience that goes beyond the remarkable food we serve. Therefore we are always looking for passionate, enthusiastic and motivated individuals to join our team and take pride in the work they deliver.
