Salary: £26,403 - £27,254 a year
Contract Type: Permanent
Location: 3 days in the Council House (Monday, Wednesday and Friday), 2 days working from home (Tuesday and Thursday). Depending on the requirements of the service, you may be required to work in the Council House on more days during the week.
Hours: Working hours: 37 hours per week, Monday – Friday, 9am – 5pm
Closing Date: 13th August 20236
As with all posts in Business Support, you may be required to work across different teams in our department to meet service demands
We have a vacancy for a Business Support Officer in the Community Support Team based within Business Support.
We are looking for someone who wants to play a key role in helping our team deliver a first-class service to the people of Derby.
You will be joining a well established team that will provide you with extensive support and training, whilst giving you opportunities to develop new skills.
Your support will be pivotal to ensuring that our processes run efficiently and effectively.
We are responsible for providing telephone and administrative support to the following service areas:
- MASH (Safeguarding)
- Environmental Services
- Adult Social Care
You must have recent experience of working in a busy business environment and talking calls from members of the public. You will be required to undertake a wide variety of administrative tasks appropriate to the role.
Team duties include answering telephone calls from members of the public and responding to queries raised by customers in a polite and professional manner; verifying and updating records on core systems and ensuring that key information is entered accurately. It is essential that you can exercise confidentiality at all times while performing these duties, and have a clear understanding of GDPR.
Please be aware that some of the calls we receive are from people who are distressed, bereaved or angry and our safeguarding calls, and referrals, are very descriptive of sensitive and upsetting incidents. Full support will be given.
As the first point of contact for services, you must;
- be committed to providing excellent customer service
- have excellent communication skills and are comfortable speaking with members of the public
- have excellent listening skills
- have a calm and confident manner
- be enthusiastic and friendly
You may be required to support in other teams across the Business Support service during busy periods.
For an informal chat please contact Tracey Stevenson, Team Leader on 01332 642838.
Who We Are
Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.
What We Offer
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:
- Flexible work/life balance scheme (depending on your role)
- Continued professional development opportunities & career conversations
- 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays (depending on contract)
- Local Government Pension Scheme (depending on contract)
- Team Derby Rewards – retail and leisure discounts
- Tusker Car Benefit Scheme
- Cycle2Work Scheme & free cycle training
- Employee Assistance Programme, Wellbeing Calendar and Support
- Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
- Support for colleagues who are carers
Next Steps
If you would like to apply for this vacancy via an application form, please submit an application via the Derby City Council website.
The closing date for this vacancy is at midnight on Thursday 19th August 2026. Any applications received after the closing date will not be accepted.
If you would prefer to apply for this job using your CV, then please download the attached Declaration Form and send it, along with your CV to [email protected] Without a completed declaration form, your application will not be accepted. We also encourage you to download the Equalities Form and return this to [email protected], however this is optional and will not affect your application.
Imporatant Information
Please do not apply if you can’t commit to the hours specified hours.
Links to the full Job Description and Person Specification are below.
All employees will normally be appointed to the minimum of the grade for the job.
Before you complete your application, please read our guidance on filling in your application form.
Remember to align your personal statement to the essential criteria in the Person Specification.
Please be aware that where there are colleagues within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.
Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.
We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.
We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.
Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.
If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at [email protected] https://www.derby.gov.uk/signing-service/
