An opportunity has opened for suitable candidates to join our lively support team at an exciting time for our expanding business.
We are an established telecommunications business and need talented, enthusiastic individuals to bolster our support team. You would be working amongst like minded people offering the highest level of support and care for our customers in a professional and fast paced environment.
The role is varied and exciting with many avenues for you to explore. Initial full training is provided upon successful application with ongoing support to enhance your knowledge and support skills.
General Duties:
Provide billing support and information to our customer base via telephone calls, email and letter.
Responding to customer requests to modify or upgrade their services.
Provide technical advice and diagnostics to our customers via telephone, email and remote assistance.
Using various technical systems and portals to find crucial information to relay to the customer in a manner that is understandable to them.
Writing clear and concise note information within systems.
Raising and escalating tasks/tickets.
Necessary Qualities:
Excellent telephone manner and communication skills.
Strong problem-solving skills.
Proven experience using computer systems such as Microsoft Word and Excel.
Desirable Qualities:
Experience working in a previous customer support role.
Benefits:
20 days annual leave plus bank holidays.
Weekly pay
Job Type: Full-time
Pay: £26,500.00-£32,000.00 per year
Benefits:
Work Location: In person
