Customer Service Advisor – Leeds
Join a Growing Customer-Focused Organisation
We are a growing, customer-focused organisation committed to delivering exceptional service and creating positive experiences for every customer. Our reputation is built on professionalism, reliability, and a genuine commitment to supporting both our customers and our employees.
We are currently seeking a Customer Service Advisor to join our team in Leeds. This is an excellent opportunity for an individual with strong communication skills, a passion for delivering outstanding customer service, and a desire to develop their career within a supportive and progressive organisation.
About the Role
As a Customer Service Advisor, you will be the first point of contact for our business customers, providing support via telephone, email, and web chat. You will manage customer enquiries efficiently and professionally, ensuring every interaction delivers a positive customer experience while maintaining the highest standards of service.
Why Join Us?
- Supportive Leadership – Work alongside approachable, experienced managers who are committed to your success and professional development.
- Positive Team Culture – Become part of a collaborative, friendly team with excellent staff retention, reflecting our inclusive and supportive working environment.
- Career Development – We believe in promoting from within and offer clear opportunities for career progression and ongoing professional growth.
- Work-Life Balance – Enjoy a Monday to Friday working schedule, helping you maintain a healthy work-life balance.
- Comprehensive Training – Benefit from a structured induction, full training, and continuous support to help you succeed in your role.
Key Responsibilities
- Respond to customer enquiries via telephone, email, and web chat in a professional and timely manner.
- Deliver a consistently high standard of customer service across all communication channels.
- Build and maintain strong relationships with existing business customers.
- Resolve customer queries and concerns efficiently, ensuring satisfactory outcomes.
- Liaise with internal departments to ensure seamless service delivery.
- Maintain accurate and up-to-date records of customer interactions and communications.
- Contribute positively to team objectives and support continuous service improvement.
About You
The successful candidate will demonstrate:
- A professional, positive, and customer-focused approach.
- Previous customer service experience is desirable; however, applicants with transferable skills, excellent communication abilities, and the right attitude are encouraged to apply.
- Excellent verbal and written communication skills.
- Strong interpersonal, organisational, and problem-solving abilities.
- The ability to work effectively both independently and as part of a team.
- Good attention to detail and the ability to manage multiple tasks.
- A willingness to learn, develop new skills, and build a long-term career within the organisation.
Apply Today
If you are looking to join a supportive organisation where your contribution is valued, your development is encouraged, and excellent customer service is at the heart of everything we do, we would love to hear from you.
Apply today and take the next step in your customer service career.
Pay: From £25,000.00 per year
Benefits:
Application question(s):
Licence/Certification:
- Driving Licence (preferred)
Work Location: On the road
