**CVs AND EXPRESSIONS OF INTEREST WILL NOT BE ACCEPTED. PLEASE VISIT NO LIMITS WEBSITE FOR FULL JOB DESCRIPTION AND TO COMPLETE THE APPLICATION FOR THIS ROLE**
✨Are you passionate about helping to make a difference to children and young people? We're looking for an Administrator to help support our Team✨
Role terms
Salary: Starting Salary of £25,947.47
Hours: Weekly hours of 37 – Monday to Thursday 9-5pm, Friday 9.00am to 4.30pm.
Contract Type: Permanent
Place of work: 35 The Avenue, Southampton, SO17 1XN
Essential car user: No
Closing Date: 9am on Monday 7th September 2026
Interview Date: Week commencing 14th September 2026
Your Role
We are looking for an administrator to join our Central Admin Team based at our Head Office. Our ideal candidate will need to have experience of working with confidential and sensitive information and being confident talking to young people, parents and professional on the phone or in writing.
The role will take a lead answering the phones, actioning email enquiries, stationery orders and data entry, data entry experience is essential to the position. You will be expected to provide some elements of support to our No Limits Therapeutic Services Team, this will involve case management of waiting lists and allocations for our older Southampton counselling service. Therefore, there could be times that you are expected to work one evening up to 8.15pm per week providing building cover for our volunteer counsellors.
There will be times when the role can be busy and challenging but also highly rewarding working within a supportive team, however being able to stay calm when under pressure and being able to prioritise your workload will be essential.
Your key responsibilities will include:
- To be fully competent in all aspects of Microsoft Office
- Managing telephone correspondence and communications
- Greeting and welcoming visitors into the buildings
- Data inputting
- To coordinate and record attendance of lone worker visits.
- To ensure you comply with Data Protection requirements
- To quality check referrals coming in from the counselling service and SPA (Single Point of Access)
- Basic admin triaging of referrals
- Providing administration referral processing support
- Dealing with incoming and external post
- To assist with sending out and receiving sensitive referral information
- To action promptly the various shared enquiry mailboxes, to monitor and direct emails accordingly or action.
- Manage room bookings for internal staff members.
- Stationery and cleaning materials monitoring and ordering
- To assist support to our central support team.
- Making up young people case folders and photocopying.
Please see the job description for further details about the responsibilities of the role.
We are committed to making a difference in the lives of the children and young people we work with, and as such, you must show a willingness to demonstrate commitment to the values and behaviours which flow from the No Limits ethos. Safeguarding and promoting the welfare of children and young people is paramount.
We particularly welcome applicants from diverse backgrounds and those who have had experiences similar to the young people we aim to support. We are committed to creating a diverse environment where people can be their authentic selves, where their experiences and opinions are valued, and we are all open to learning from each other.
As part of our team, you’ll receive a comprehensive induction and access to learning and development opportunities relevant to your role, supporting your ongoing growth.
You'll have the essentials of:
- Experience of working within an administration role in a busy office environment
- Experience of dealing with a diverse range of people face to face, by phone and electronically
- Experience of working in a confidential environment
- Competency in using IT systems, including Microsoft Office and Databases
- Able to work unsupervised and be flexible and adaptable to meet changing demands
- Demonstrate effective organisational skills with an ability to prioritise workload and have a methodical and efficient approach
- Able to work whilst under pressure, meeting deadlines and maintain accuracy, despite frequent interruptions
- Participate actively in training and development activities to ensure own knowledge and skills are up to date
- Demonstrate the ability to work as part of a team communicating effectively
- An understanding of any commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults
You may also have:
- Knowledge of GDPR legislation
- Ability to maintain a wide range of appointment calendars
- Ability to identify workflow problems and suggest recommendations
- Enthusiastic, with good time management
- Effective communication, organisational and time management skills
- Confident and able to use Microsoft apps, such as Word, Teams and Excel, and databases
- Working proactively and collaboratively with others; reflecting creativity, adaptability and bringing positivity and enthusiasm to your work
- Commitment to personal growth, and ongoing learning and development
About No Limits
No Limits is the leading youth services charity in Southampton, supporting children and young people in the city and across Hampshire.
At No Limits, it is important our staff and volunteers reflect, represent and have experience of the challenges faced by the children and young people we support. We are proud and appreciate our many staff and volunteers who use their own lived experience to support the children and young people they work with.
With this in mind, we are committed to equity, diversity and inclusion in all aspects of our work and organisational culture – and when recruiting, it’s important to us that we continue diversifying our staff and volunteer teams, with children and young people at the centre of everything we do.
When we talk about talent, we value the transferrable skills and experiences you can bring to No Limits, which can be through work (in the same or a different sector), volunteering or personal experiences. To make sure we get the best talent on our team, we are open to and actively encourage applications from all backgrounds and sections of the community, including diverse ethnic backgrounds, LGBTQIA+, disabled and neurodiverse.
If invited to interview, please let us know if we can support you at interview with any reasonable adjustments, such as flexible working, access arrangements or a suitable place to pray.
Staff Benefits
We are committed to being a great place to work, where people achieve and feel valued. In our People Survey, 98% of staff and 100% of volunteers said they were proud to tell people they work or volunteer for No Limits. We’re proud to offer some great benefits, on top of being able to make a meaningful contribution to the lives of local children and young people:
- 36 days annual leave (including public holidays).
- Two additional wellbeing days per year - Supporting you to take additional time off for your wellbeing or development.
- Pension scheme - Supporting your future by matching your additional pension contributions up to 2%.
- Life assurance scheme - Giving you peace of mind with 2x annual salary cover for pension members.
- Hybrid and flexible working - Giving the flexibility to work in the best way for your role.
- Comprehensive induction and training offer - Including our online learning management system with hundreds of opportunities to support your development.
- Employee Assistance Programme - Providing you with counselling, financial, personal support and health and wellbeing services.
Interested......? We'd love to hear from you!
We’d be happy to have an informal discussion and answer any immediate questions you might have. If you’d like an initial discussion please contact Samantha Coxwell, Head of Governance or Debbie Edge, Administration Manager on [email protected] or [email protected]. Please note, Debbie will be on annual leave until 03rd August 2026.
To apply, please go to the job posting on our website and complete an application form and submit via our website before the closing date of 9am on Monday 7th September 2026. Please contact [email protected] if you need your application in an alternative format.
In the ‘Your Supporting Statement’ section of the application form, please include how your knowledge, skills and experience meet the ‘About you – knowledge, skills and experience’ section of the role description: link to job description
Please note that as we follow safer recruitment guidelines, we do not accept CVsand will only accept fully completed applications.
Pay: From £25,947.47 per year
Benefits:
- Casual dress
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Sick pay
Work Location: In person
