About Us
Bespoke Credit Hire Ltd is a fast-growing company specialising in credit hire and associated services following road traffic accidents.
Due to continued growth, we are looking for an organised and motivated Office Administrator to join our team.
This is a varied role suitable for someone who enjoys working in a busy office environment. You will provide administrative support across different areas of the business and may be assigned duties depending on the needs of the company.
The Role
As an Office Administrator, you will support the day-to-day operation of the business and work alongside our different departments.
The role is varied, and your responsibilities may include assisting with new claims, client financial checks, fleet administration, hire documentation and general office duties.
Full training will be provided on our systems, procedures and the credit hire industry.
Key Responsibilities
Depending on the department you are supporting, your duties may include:
- Answering incoming telephone calls and dealing with general enquiries
- Making outgoing calls to clients and other parties
- Monitoring and responding to emails
- Updating our internal case management systems
- Maintaining accurate and up-to-date client records
- Scanning, uploading, filing and organising documents
- Opening and processing new claims
- Contacting new clients and obtaining the information required to progress their claim
- Requesting and chasing outstanding documentation from clients
- Assisting with client financial and impecuniosity checks
- Obtaining documents such as bank statements, wage slips and tax information
- Reviewing documentation received and identifying anything outstanding
- Preparing and organising hire agreements and hire packs
- Assisting with hire pack disclosure requests
- Ensuring hire documentation is complete and correctly stored
- Assisting with fleet administration and vehicle records
- Updating vehicle information and documentation
- Liaising with clients, drivers, solicitors, insurers and other third parties
- Supporting other departments during busy periods
- Carrying out general administrative and office duties as required
About You
We are looking for someone who is:
- Organised and reliable
- Confident using a computer and learning new systems
- Comfortable speaking to clients over the telephone
- Able to communicate professionally by telephone and email
- Accurate with good attention to detail
- Able to manage multiple tasks at the same time
- Comfortable working in a busy and fast-paced office
- Proactive and willing to chase outstanding information
- Able to work independently and as part of a team
- Willing to learn and take on different responsibilities within the business
Experience
Previous office or administrative experience would be beneficial; however, credit hire experience is not essential, as training will be provided.
Experience within any of the following areas would be advantageous:
- Office administration
- Claims handling
- Insurance
- Credit hire
- Legal services
- Customer service
- Fleet administration
- Financial administration
We are also happy to consider candidates with strong general administrative experience who are looking to develop their skills within the claims and credit hire industry.
Salary
A competitive salary will be offered based on experience and suitability for the position.
Salary will be discussed with the Director during the interview.
Work Location: In person
