We’re looking for a Collections Agent to join our Payment Support Team in Macclesfield. In this role, you’ll speak with customers who have missed payments, supporting them to get back on track and ensuring they’re treated fairly and with understanding.
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Speak with customers experiencing financial difficulties
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Find affordable, fair payment solutions
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Set up and manage payment plans
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Show empathy for vulnerable customers
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Keep accurate records and escalate risks where needed
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Experience in collections, payment support, or recoveries
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Excellent communication and listening skills
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Understanding of affordability and customer support
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Empathetic, resilient, and customer-focused
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Able to manage and prioritise caseloads effectively
We’re a growing company with big ambitions — and we know that none of it is possible without a strong team. At Finclusion, you’ll be part of a supportive, collaborative environment where your work makes a real difference for our customers. As we continue to build and grow, there will be opportunities to develop your career and help shape the way we do things.
(Finclusion is currently pending authorisation with the Financial Conduct Authority.)
Location - Macclesfield (Office based)
Package - £30,000 + Discretionary Bonus | Mon–Fri, 9am–5.30pm | 37.5 hrs
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28 days holiday + bank holidays
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Health Cash Plan (Simply Health)
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Employee Assistance Programme (Health Assured)
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Pension – we’ll match your contributions up to 5%
